These days, artificial intelligence is everywhere. It has become such a part of everyday life that it is easy to lose sight of how AI and machine learning can assist entire industries in very significant and concrete ways. When applied strategically, AI has the potential to profoundly influence how healthcare is delivered as well as how that care impacts cost.
Clinical applications of AI
While AI could provide substantial benefits to both patients and doctors in this scenario, it is important to remember that every encounter between a provider and a patient is a unique, one-off event that is never identical to any other encounter — even if the same patient and the same provider are involved. Hence, relying on machines to get it 100 percent right every single time is not realistic. It is much more likely that we will rely on the expert judgment of a clinician for the “last mile” decision that needs to be made. In some sense, this is much like self-driving cars are likely to depend on an alert driver ready to take over the wheel for quite a few more years.
Algorithms and artificial intelligence are best deployed as augmented intelligence that enables doctors and nurses to perform their best by providing them with timely, data-driven recommendations that they can accept, reject or modify based on their personal expertise and their judgment of the situation context at that moment in time.
Operational applications of AI
Hospital operations are complex, highly variable and deeply interconnected systems — this is why it is operationally very challenging to simultaneously deliver high utilization of assets, low wait times for patients, and a large number of available slots for patients seeking an appointment over the next few days. The day-to-day operation requires hundreds of decisions being made by staff members at all levels of the organization on a daily basis — some of these could be to decide on the perfect slot to squeeze in an add-on appointment or which patients need to be called in order to have their appointments rescheduled. Unfortunately, the reality of each day rarely goes exactly according to plan, and as a result, the front line is forced to rely on a static dashboard, half-formed predictions, or gut-feel to make these decisions.
While each decision in isolation may not seem like a “make-or-break” decision, the collective impact on the patient flow can be adversely impacted to a significant extent. Machine learning and AI have the potential to provide the front line with the real-time wisdom to improve the speed and the quality of the hundreds of decisions they make each day in order to improve the flow of patients through the various clinical services involved in delivering appropriate care.
It’s worth breaking this down because quite a lot goes into hospital and health system capacity management that most people never see. To improve the patient flow using an AI-based solution, there must be detailed simulation models based on the historical volume, type of appointment, patient arrivals, and distribution of time durations for each service performed. There are also operational constraints that are based on the number of staff, their availability, the skills they possess, as well as the specific equipment and rooms required. All of this can then be factored as constraints into optimization algorithms that recommend the ideal sequencing of appointment slots for individual patients, which may change dynamically.
Many data analytics systems focus on “descriptive analytics” which answers the question “what happened”. Leveraging AI allows the analytics to move toward “prescriptive analytics” which makes recommendations about “what should happen”.
It is still almost impossible for the final appointment schedule to perfectly match the optimized recommendations, but this is where machine learning and AI are most helpful. Comparing what actually happened after the fact to what the models had predicted at the start of the day creates the opportunity for learning
the recommendations and tweaking them in subtle ways that continuously move the performance closer to the optimal frontier.
Again, the intent is never to replace the decision-making of the front line — this expertise, context and judgment are invaluable. Instead, the intent is to leverage the data and continuous learning to help the front line consistently make the most informed decisions possible across a wide variety of situations based on all of the data and accumulated wisdom of the optimization algorithms.
Patient care and operations are two very different, everyday examples of ways AI can disrupt the healthcare industry. There are countless more examples, yet hopefully, these demonstrate the fact that AI harnesses incredible amounts of data to improve the experience in large and small ways.
The cost of change
In order for an entire industry to change, however, the financial return on investment has to be extremely tangible and measurable. For example, infusion centers have seen an increase in the effective capacity of their infusion treatments by as much as 15-20% with the same levels of staff and hours of operation and the same (or reduced) wait times for patients. AI-powered optimization software deployed at Stanford Health Care, UCHealth, Memorial Sloan Kettering and NewYork-Presbyterian has been able to deliver and sustain these results over multiple consecutive years. These results are possible because the solution is able to draw from the historical dataset and to continue learning on a daily basis to ensure that the recommendations are timely, accurate and effective.
This is a big deal on multiple levels. First and foremost, it helps with patient access. Rather than expecting patients to wait several weeks or months for an appointment, which can exacerbate a patient’s condition as well as place undue stress on a patient anxious for treatment, it is likely that appointment slots will become available over the next few days or week. Cancellations and rescheduling are common issues. With good predictive software, however, centers can better plan ahead. As a result, more patients can be seen quickly, and patient wait times can be reduced by 30-50% once they set foot into the center. Other AI-based solutions designed for specific care needs illuminate massive efficiencies as well.
The bottom line is this: Optimization models that learn and adapt can help improve the effective capacity of the many expensive assets in a health system that include operating rooms, inpatient beds, and imaging equipment, to name just a few. Here’s where it gets really exciting to those obsessed with cost. The aggregate value of all of these assets across the 5,000 hospitals in the United States is well over $2 trillion. Improving the utilization by even 5% will unlock over $100 billion of value per year and can have a significant impact on the cost of care.
All of these benefits have trickle-down effects as well. In this sense, AI will dictate the future of healthcare because it has the potential to improve patient care, achieve better outcomes, and enhance the experience while better utilizing the resources on hand, which helps doctors, scheduling teams, facility managers, and ultimately even insurance companies. As more AI-based solutions are adopted and put into play, expect a whole new world of opportunities to open up that will transform the healthcare industry for the better.