Watching the tennis matches at Wimbledon over the last couple of weeks has inspired me to try and play a bit more often in order to improve my erratic, “weekend-warrior” level of play.

The challenge is in reserving a tennis court at a convenient time — early mornings or evenings during the weekend when it isn’t too hot or early mornings on weekdays before heading off to the office. Unfortunately, most other tennis players have the same constraints. The parallels between making tennis court reservations and scheduling medical appointments suddenly became very clear to me.

Scheduling systems in most health systems (that are forced to operate under the scheduling framework provided by their EHR or scheduling application) have a resource-based view of their world. For example, if the diagnostic imaging department has four CT scanners, there will be a template that lays out all of the operating hours of each day down the page and the four machines across the top, and each “slot” gets assigned to a specific patient as their appointment is made. This template could either be electronic or on paper, and the assignment to the specific machine could either be real or virtual — but the logic still applies. This approach is also applied to virtually every other “countable asset” in the health system — radiation oncology machines, infusion chairs, MRI machines and so on.

Read the complete article as first published in Becker’s Hospital Review.

Mohan Giridharadas

Mohan Giridharadas

Founder & CEO, LeanTaaS
Former Sr. Partner at McKinsey and Co.
Mohan Giridharadas is an accomplished expert in lean methodologies. During his 18-year career at McKinsey & Company (where he was a senior partner/director for six years), he co-created the lean service operations practice and ran the North American lean manufacturing and service operations practices and the Asia-Pacific operations practice. He has helped numerous Fortune 500 companies drive operational efficiency with lean practices. As Founder and CEO of LeanTaaS- a Silicon Valley-based innovator of cloud-based solutions to healthcare's biggest challenges -Mohan works closely with dozens of leading healthcare institutions including Stanford Health Care, UCHealth, NewYork-Presbyterian, Cleveland Clinic, MD Anderson and more. Mohan holds a B.Tech from IIT Bombay, MS in Computer Science from Georgia Institute of Technology and an MBA from Stanford GSB. He is on the faculty of Continuing Education at Stanford University and UC Berkeley Haas School of Business and has been named by Becker’s Hospital Review as one of the top entrepreneurs innovating in Healthcare.
Mohan Giridharadas