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Learn how to improve infusion center outcomes with AI at LeanTaaS’ Transform Hospital Operations Virtual Summit

Infusion centers, whose specialized staff serve a vulnerable patient population through intricately linked services, are especially prone to healthcare capacity management challenges.   To provide life-saving services to as many patients as safely as possible, infusion leaders must strike an extremely delicate balance among available chairs, mixes of appointment lengths, available staff, and patient needs. If this balance falters, then patients experience long wait times and delayed appointments while nurses miss lunches and work overtime, exacerbating burn out. LeanTaaS’ fourth annual Transform Hospital Operations Virtual Summit will present solutions to optimize infusion capacity, improve the patient and provider experience, and grow ROI through AI –  LeanTaaS infusion customers see an operating increase of $20,000 per year per infusion chair and served 15% more patients on average –  with a full day dedicated to infusion content.

Hosted in partnership with Becker’s Healthcare, Transform will take place from Dec. 6- 7, 2022 and is free for all to attend. The summit will connect around 2,000 healthcare attendees with health system executives, technology leaders, and industry experts to share infusion best practices and impact stories.  

Day two, December 7, features a full agenda devoted to successful operational and financial transformations in infusion centers. It opens with a case study from Kelsey-Seybold Cancer Center nurse leader, Hilary Chandler. The session details challenges around treating a growing patient demand, improving chair utilization for morning and evening appointments, and creating a clear, data-driven way to justify a significant operational expansion. 

Learn how the Kelsey-Seybold Cancer Center team implemented LeanTaaS’ AI-driven iQueue for Infusion Centers solution to combat these problems and achieved success, including:

  • Growing patient volume by 33% across all sites
  • Improving median chair utilization by 31%, better utilizing morning and evening hours
  • Increasing patient hours by 36% across all sites, while consistently avoiding chair lock
  • Improving patient access through a capacity planning strategy that expanded hours by 22%


The day features several additional impact stories on how more cancer centers deployed AI to maximize infusion capacity, including how:

  • St. Mary’s Medical Center rebalanced infusion scheduling and increased nurse productivity with iQueue in seven weeks
  • University of Kansas Health System Cancer applied its KU Lean Management System to deploy iQueue for Infusion Centers to alleviate pain points 80% faster
  • New York-Presbyterian Brooklyn Methodist Hospital Ambulatory Infusion Center leveraged iQueue data to grow into a new space and serve 28% more patients

These infusion center impact stories share a common thread —  the utilization of iQueue for Infusion Centers. In addition to showing results achieved with iQueue, the summit also offers attendees the opportunity to learn about integrating AI with people, processes, and partners for maximal impact. One session in particular focuses on infusion center best practices and how to work together in partnership with oncology pharmacies to optimize outcomes. Tips and lessons are provided by Randa Chaar, PharmD, BCPS, Pharmacy Manager at Smilow Cancer Hospital at Yale-New Haven and Alaina Dempsey, the Assistant Nurse Manager, Infusion Services at Smilow Cancer Hospital at Yale-New Haven.

A unique highlight of the infusion track will be the Infusion Center Industry Spotlight from KLAS Research that highlights the characteristics of what it takes to build a strong technology partner for infusion centers. Hosted by Niel Oscarson, the Research Director at KLAS Research and LeanTaaS’ Ashley Joseph, the Vice President of Client Services, Infusion Centers, the session will explore recent feedback from iQueue from infusion center customers. 

The summit wraps up with a series of product showcase sessions that explore new and innovative uses of AI/ML to improve infusion center operations as well as for the OR and inpatient bed units. Participate in this free virtual event to maximize your infusion center’s capacity with AI and achieve ROI. You can register online here.

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