The notion of improving operational efficiency is conspicuously absent from the healthcare debate — neither Obamacare nor the newly proposed GOP plan discusses the impact that a step-function improvement in efficiency could have on access to healthcare (through more capacity), quality of healthcare services (through reduced wait times for patients) or cost (through better utilization… Read More

A recent RNnetwork survey found half of the nurses they surveyed (49.8 percent) have contemplated switching professions, with 27 percent citing overwork as the reason. In his analysis of this data (as reported by Kelly Gooch on Becker’s Hospital Review), RNnetwork President Eric Darienzo offered six ways healthcare organizations can create a nurse-friendly culture including… Read More

Excellent service processes are fast processes — this is the universal truth of service operations. Just as the water level in the bay hides the rocks from visibility, high levels of inventory mask underlying problems in manufacturing or logistics. Extending the analogy to service, long process times mask all kinds of service inefficiencies, such as… Read More

Among today’s biggest trends are EHRs and business intelligence. We’re investing millions of dollars creating “data engines” that track patients throughout the continuum of care. In many ways it’s similar to the internet in its infancy — we’re building a foundational layer that will transform how we deliver care and, over the next decade, care… Read More

Hat tip to Sharon O’Keefe, CEO of the University of Chicago Medical Center, for introducing the phrase “make your assets sweat” to our team, which inspired me to write this article. The Affordable Care Act, increased government regulations and rising healthcare costs are forcing hospitals to do more with less. Last year, several major healthcare networks… Read More

One minute of utilized operating room (OR) time can be worth more than $70 in revenue and one minute of staffed OR time can cost $50 or more, making underutilized OR time a huge problem. Each year, roughly 51 million surgeries are performed in the 5,000+ hospitals and 5,000+ surgery centers in the U.S. MGMA… Read More

Most large, complex health systems rely on block schedules for managing the complexity of operating room utilization. The concept has a visceral appeal to it — give the surgeon or the service line a full-day or a half-day block, and leave the scheduling of procedures within the block to the block owner since they are… Read More