Baptist Health implemented LeanTaaS’ iQueue for Inpatient Flow, starting with the flagship Little Rock and North Little Rock hospitals and the command center, followed by the Conway and Fort Smith campuses within the first year.
Baptist Health leveraged iQueue’s advanced discharge date predictions and real-time visibility into patient status, which supported more precise planning during daily huddles and reduced barriers to timely discharges. By integrating data-driven insights and escalation alerts, they standardized care transitions, leading to a 34% reduction in GMLOS variance and a 25% reduction in opportunity days.
To streamline and align patient discharge practices, Baptist Health utilized iQueue’s forecasts and predictive analytics to foster collaboration between teams. Shared dashboards and automated escalations created a unified understanding of discharge priorities, enabling more efficient planning and reducing discharge processing time by 32%. Early discharge practices improved, with order entry before 11am increasing by 11% and before 2pm by 14%.
To resolve bottlenecks and capacity constraints across highimpact areas like the ED and PACU, Baptist Health leveraged iQueue’s forecasting, automation, and alerting capabilities to establish a single source of truth for capacity protocols across the network. This consolidation provided real-time visibility and collaboration across previously siloed hospitals and the command center. Automated alerts empowered leadership to address flow constraints and manage protocols for critical services like ambulance and helicopter transfers. This approach resulted in a 23% increase in transfers and a 13% reduction in transfer decline, significantly improving system-wide flow.
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