Success Stories

Enloe Health Regional Cancer Center Decreased Average Chair Wait Times by 53%

53% Decrease in average chair wait times

27% Decrease in average drug wait times

44% Decrease in running past close occurrences

Summary

Enloe Health Regional Cancer Care serves the Northern California community in partnership with the UCSF Helen Diller Family Comprehensive Cancer Center, which is a National Cancer Institute-Designated Comprehensive Cancer Center. Enloe delivers the latest cancer treatment technologies to patients, while providing focused, compassionate care in a small community environment. Utilizing 28 infusion chairs, the center cares for patients with an array of cancer types.

Profile

28 chairs

1 center

Epic EHR

Community Health System

Northern California

Problem

With the increasing patient volume and expected continued growth, the center was experiencing and looking for a solution to the following:

Long patient wait times
Bottlenecks in the middle of the day
Scheduling inefficiencies
Running past close occurences

Solution

Leadership at the Cancer Center made the decision to deploy iQueue for Infusion Centers to optimize their infusion workload throughout the day, provide visibility into the overall scheduling decisions, and understand why days did not go as planned. As a result, the center’s chair wait time decreased by 53% despite seeing an increase in volume patients are now waiting less than 15 minutes before receiving treatment. In addition, nurse satisfaction has improved since iQueue go-live and nurses are able to leave on time due to a 44% reduction in days running past close.