Problem
With the increasing patient volume and expected continued growth, the center was experiencing and looking for a solution to the following:
- Long patient wait times
- Bottlenecks in the middle of the day
- Scheduling inefficiencies
- Running past close occurences
Solution
Leadership at the Cancer Center made the decision to deploy iQueue for Infusion Centers to optimize their infusion workload throughout the day, provide visibility into the overall scheduling decisions, and understand why days did not go as planned. As a result, the center’s chair wait time decreased by 53% despite seeing an increase in volume patients are now waiting less than 15 minutes before receiving treatment. In addition, nurse satisfaction has improved since iQueue go-live and nurses are able to leave on time due to a 44% reduction in days running past close.