- Satisfying patient demands, especially during peak hours
- High patient wait times leading to patient dissatisfaction
- Ineffective chair utilization, not optimizing capacity of center
- Nurses frustrated by short, rushed lunches while maintaining heavy workloads
OHSU chose to deploy iQueue for Infusion Centers to help nurses and staff smooth daily infusion schedules and workflows, and to decrease wait times for patients. Using iQueue, OHSU reduced the occurrence of chairs running out, decreased drug wait times, and also closed on time more frequently, reducing overtime hours. OHSU also flattened their midday peak as seen in the main Tualatin location below, allowing nurses to take lunches more frequently than before.
At the Gresham campus in particular, schedulers were able to optimize future weekly schedules through schedule grooming, resulting in more balanced workloads. All CHO campuses, were able to accept a larger volume of patients within two years post-iQueue implementation.
Utilization Curve Before
Utilization Curve After
What Our Customers are Saying
iQueue helped the schedulers so much that the charge nurses thought the phones were broken!
Tyler Van Brunt, Assistant Nursing Director, OHSU
Assistant Nursing Director