Problem
- Need to increase capacity for new patients without expanding physical footprint of clinics
- Uneven utilization of infusion chairs, leading to longer patient wait times and nurses missing breaks/lunches during peak hours
- Need to maximize both physical and staffing resources during the COVID-19 pandemic
- Need a solution that was easily scalable for the statewide network of clinics of various sizes
Solution
Texas Oncology deployed iQueue for Infusion Centers to increase their capacity without expanding the physical footprint of their clinics, increase their chair utilization during afternoon hours that were historically less busy, and provide visibility into the overall scheduling decisions.
As a result of the iQueue for Infusion Centers implementation in the first 14 clinics to go live, Texas Oncology achieved an increase in average scheduled appointment volume while utilizing existing resources, more level-loaded chair utilization during peak hours, and increased chair utilization during those key afternoon hours.
Results
Results for the first 14 clinics to go live on iQueue:
(12 OUT OF 14)
(9 OUT OF 14)
(11 OUT OF 14)
RESULTS:
Texas Oncology-Amarillo Cancer Center
- Increased average daily scheduled appointment volume by ~20%
- Smoother “ramp-up” in the a.m. to support RN & pharmacy capacity and more fully utilized afternoon hours
RESULTS:
Texas Oncology–Odessa West Texas Cancer Center
- Increased average daily scheduled patient hours by ~17%
- Increased median chair utilization in the afternoon
RESULTS:
Texas Oncology–Baylor Charles A. Sammons Cancer Center, Medical Oncology
- Increased average daily scheduled patient hours by ~25%
- Increased chair utilization in the afternoon, achieving the location’s main goal of growing volume
What Our Customers are Saying
It’s quite miraculous to me that we had this increase in patient volume at a time when we were having…
Tammy Sayers, Chief of Operations, Texas Oncology
Chief of Operations
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