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Problem

The University of Colorado Cancer Center in Denver is one of 47 elite NCI designated Comprehensive Cancer Centers in the entire country and the only one in Colorado.

Known worldwide for developing and setting new standards in the treatment of many types of cancer, it has 175 chairs spread across 10 centers and sees double-digit growth in treatment volumes every year. The Center was experiencing the following operational challenges:

  • Triangular usage profile that resulted in excess capacity in the mornings and evenings and peaks at mid-day
  • Long patient wait times during the middle of the day
  • High overtime costs
  • Resources not being used optimally

Solution

Leadership at UCHealth deployed iQueue for Infusion Centers at one of its centers with 28 chairs and 6 private rooms to create optimized infusion scheduling templates. After realizing significant results, iQueue for Infusion Centers was deployed at 6 additional centers that collectively added 104 more chairs.

iQueue for Infusion Centers uses data science and machine learning to create optimized scheduling templates in order to continuously maximize patient flow and chair usage.

Utilization Curve Before

uch curve before
  • Frequent “mid-day” peaks and slow mornings and evenings
  • Frequent overflow in waiting rooms – long patient waiting times

Utilization Curve After

uch curve before
  • Even workload throughout the day allows for more predictable schedules
  • Unlock capacity to help deal with unexpected delays and add-ons

Results

The following results were calculated by comparing the six month period post-iQueue launch to the analogous six months in the previous calendar year.

0%
LOWER Waiting Times at Peak Hours
0%
LOWER Average Waiting Time
0%
HIGHER Patient Volumes
0%
LOWER Overtime Hours

What Our Customers are Saying

iQueue uses data science and machine learning to create optimized scheduling templates in order to continuously maximize patient flow and chair usage. The results were dramatic

Jamie Bachman – UCHealth

Executive Director, Oncology Services

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