Problem
As patient volumes grew, the organization struggled to manage capacity and throughput due to inconsistent discharge management and siloed information across nursing units and care teams. Data challenges such as limited access to real-time patient status and discharge barriers, as well as critical patient information being inconsistently documented or even missing, made it difficult for the Patient Logistics Center and Case Management to prioritize patients for discharge in unison.
Additionally, unreliable and interruptive communication methods such as in-person conversations or text messages delayed sharing or acting on critical information. These factors ultimately led to discharges taking longer than required, which exacerbated boarding issues in intake areas.
Solution
Partnering with LeanTaaS, this organization implemented iQueue for Inpatient Flow, enabling them to immediately automate discharge prioritization and patient predictions across the system. They were able to prioritize and drive discharges across the units of greatest need by leveraging accurate bottleneck and barrier predictions. This empowered the clinical coordinator to identify potential discharges and coordinate actions while a discharge expeditor was able to work cross-functionally on the day’s active discharges.
iQueue ensured a consistent and repeatable discharge process by addressing discharge barriers in advance, identifying easily discharged patients without active orders, and maintaining collaboration and communication from shift to shift.
Results
What Our Clients are Saying
Our average daily census is now in the mid-800s and we have not gone on diversion or refused transfers. Every surgery, every procedure, admission, and direct admit is accommodated. We do not back up the OR or the Cath lab. This is enabled by the tools we have from LeanTaaS because we can see where the potential roadblocks are in advance and act.
Leading Florida Health System
Director of Logistics, Flow, and Observation
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