Dinner with Chiefs:
Increasing Volumes and Achieving Systemness Through Shared Metrics at NewYork‑Presbyterian
DATE | TIME | LOCATION |
|---|---|---|
Tuesday, October 21st | 6:30pm –
9:00pm ET | Bobby Van’s Steakhouse
|
Join your fellow healthcare executives on October 21st at Bobby Van’s Steakhouse on Park Ave for an exclusive dinner and presentation featuring Justin Ngai from NewYork-Presbyterian.
NewYork‑Presbyterian’s infusion network spans multiple sites, and recent years have seen it adopt data‑driven scheduling and nurse‑assignment tools to boost efficiency. The partnership with iQueue has yielded clear improvements: several centers that refreshed their scheduling templates recorded 9–12 % increases in completed appointment volumes, and one site saw a 21 % boost after optimizing workflows.
At Columbia, an AI‑informed template cut average patient wait times and enabled roughly one‑quarter more same‑day add‑on appointments. Building on these successes, NYP is turning its attention to “systemness” — harmonizing workflows and metrics across all infusion centers.
The presentation will review the network’s achievements, show how standardized processes unlock capacity, and outline plans for unified capacity planning, nursing workflow optimization and enterprise‑wide performance dashboards.
Justin Ngai, MSN, RN-BC, NE-BC
Director, Infusion Support Services NewYork-Presbyterian
Justin Ngai is the Director of Infusion Support Services at New York-Presbyterian, where he leads enterprise-wide initiatives to optimize infusion operations across the system’s 10 hospitals. His work focuses on streamlining insurance authorization and scheduling workflows, while standardizing performance metrics and operational processes to enhance efficiency and patient care across its infusion centers.
A dual-board certified healthcare leader, Justin brings experience across both inpatient and outpatient settings, with a strong focus on operational excellence. He holds a Bachelor of Science in Nursing with a minor in Administration from The College of New Jersey and a Master of Science in Nursing Administration from SUNY Delhi.
Prior to this role, he served as the operations manager for the NYP-Columbia Infusion Centers, overseeing day-to-day and strategic operations for the three infusion centers consisting of 70 chairs.
He launched the first NYP Infusion Operations team integrating clinical and administrative team members focused on addressing infusion scheduling and operational workflows. Through template enhancements across all three infusion centers, the NYP Columbia Infusion Operations team was able to add an additional 6,500 appointments and increase overall patient satisfaction YoY to deliver more quality care to patients while maintaining the same level of resources.
Justin has spoken at various conferences including the Association of Cancer Executives, AI in Medicine Global Summit and Becker’s Annual Conference. He was also a finalist for AI in Medicine’s Rising Star Award in 2023.