Digital innovation transforms Novant Health
Not every healthcare system has a “Chief Transformation Officer.” It’s a title more likely to be found at CVS, Conagra, Viacom or CBS. But healthcare is an industry under transformation. The way healthcare providers get paid for their products and services is continuing to evolve. That’s why leading health system Novant Health tapped Angela Yochem as their […]
Optimizing a service process by finding its “heartbeat”
Virtually every health system has launched various process excellence initiatives over the years. The exact methods range from a series of Kaizen events, Value Stream Mapping, or a top-down Six Sigma or Lean Initiative. The transformation efforts could have been guided by internal process excellence teams or external consultants. These initiatives often succeed in demonstrating […]
Optimizing speciality clinics in a telemedicine world
Patients resign themselves to this simple fact every time they have an appointment with a specialist: nearly half of the total time that they spend in the clinic will be spent waiting alone. This clinic “alone time” begins in the waiting room, both before and after check-in. Then there is the time spent perched on the […]
Improving operational efficiency in healthcare
The notion of improving operational efficiency is conspicuously absent from the healthcare debate — neither Obamacare nor the newly proposed GOP plan discusses the impact that a step-function improvement in efficiency could have on access to healthcare (through more capacity), quality of healthcare services (through reduced wait times for patients) or cost (through better utilization of scarce, expensive assets). The opportunity […]