Optimizing a service process by finding its “heartbeat”
Virtually every health system has launched various process excellence initiatives over the years. The exact methods range from a series of Kaizen events, Value Stream Mapping, or a top-down Six Sigma or Lean Initiative. The transformation efforts could have been guided by internal process excellence teams or external consultants. These initiatives often succeed in demonstrating […]
Optimizing speciality clinics in a telemedicine world
Patients resign themselves to this simple fact every time they have an appointment with a specialist: nearly half of the total time that they spend in the clinic will be spent waiting alone. This clinic “alone time” begins in the waiting room, both before and after check-in. Then there is the time spent perched on the […]