In a previous article, I talked about how higher “velocity” contributes to greater efficiencies in a healthcare operations setting. The key to increasing velocity is to focus on minimizing the non value-added time before attempting to improve the value-added time. It’s a bit like the video game Tetris. Almost every asset, machine or human, in… Read More

The notion of improving operational efficiency is conspicuously absent from the healthcare debate — neither Obamacare nor the newly proposed GOP plan discusses the impact that a step-function improvement in efficiency could have on access to healthcare (through more capacity), quality of healthcare services (through reduced wait times for patients) or cost (through better utilization… Read More

If you’re of a certain age, you remember Tetris, a tile-matching puzzle video game originally designed and programmed by Russian game designer Alexey Pajitnov. Back in 1984 – before “viral” anything was a thing – millions of people became obsessed (addicted?) to this simple game, which challenged players to stack blocks of different shapes and… Read More

Excellent service processes are fast processes — this is the universal truth of service operations. Just as the water level in the bay hides the rocks from visibility, high levels of inventory mask underlying problems in manufacturing or logistics. Extending the analogy to service, long process times mask all kinds of service inefficiencies, such as… Read More

Anyone who has ever had the misfortune of dealing with a cancer diagnosis — either personally or as a caregiver to a friend or loved one — must have at some point wondered why they invariably had to wait well past their treatment appointment time, every time. The root cause is that the healthcare scheduling system is broken. Healthcare providers… Read More

A common challenge with healthcare in general, and cancer care in particular, is the peaks and valleys in patient appointment scheduling, which often results in inefficient use of scarce and expensive resources, unpredictable wait times for patients and overtime hours for staff. Sanjeev Argawal, president and CMO of LeanTaaS Healthcare explains how data-science can optimize… Read More

It’s a complex math problem that cannot be solved with pen and paper Improving chair utilization for an infusion treatment center is complex largely because of the wide range of treatment durations — some treatments require less than 45 minutes while others require more than 8 hours. If a large majority of treatments required approximately the same length… Read More

Bad Data is the Biggest Challenge in Healthcare Poor data quality is one of the biggest obstacles to conducting insightful analytics to help forecast infusion volumes and mix or to optimize the scheduling of infusion treatments in order to level the utilization of chairs. Usually, the check-in data is pretty accurate since it accompanies patient… Read More