Baptist MD Anderson Cancer Center, a partnership between Baptist Health and MD Anderson Cancer Center, embarked on a transformative journey to address the growing demands of their infusion centers, resulting in remarkable gains in efficiency and patient satisfaction.

Through the implementation of iQueue for Infusion Centers, they successfully absorbed a 140% increase in daily scheduled volumes and increased chair efficiency by 13%.

This presentation delves into the strategic choices and change management efforts that made these improvements possible, additionally showcasing how the recent implementation of Patient Assignment feature was key to optimizing operations.

Attendees will gain insights into the measurable results, including enhanced chair efficiency and staff engagement, as well as the ongoing efforts to build on this success for future growth.