Transitioning to a new EHR is a challenging and lengthy process for a healthcare system. Given the scope of this undertaking and the high cost of a new EHR purchase, healthcare organizations typically make this investment for essential reasons and with express goals. These could involve simplifying existing technical infrastructure by combining multiple platforms, improving the patient experience through more intuitive engagement strategies, or adopting capabilities of better reporting and throughput metric management. While necessary, these transitions are never without risk, and can involve the loss of operational data and burnout of personnel from the required change management.
This is where cloud-based solutions like iQueue for Infusion Centers become a helpful addition. Implementing a solution like iQueue alongside an EHR transition can actually minimize some of the risks inherent to the process. First, iQueue acts as a “bridge” during the implementation by ensuring relevant operational data – from individual appointment start/stop timestamps to overall patient demand patterns – are securely stored and transferred to the new EHR with ease and at no added cost. Then after the transition is complete, iQueue acts as an operational partner to immediately optimize the value-add of the new EHR.
The top reasons why customers should co-implement iQueue during EHR transitions are to:
- Minimize technology burnout
Because infusion center staff actively seek to improve patient care in every facet of their operations, they are particularly prone to “change burnout”. Pairing EHR and iQueue implementations together limits the amount of time in flux for clinical staff and trains them once on a single booking model, eliminating additional required training if iQueue is implemented later. This approach improves overall engagement and limits the potential for technology burnout.
- Customize clinical workflows seamlessly
The process of implementing iQueue for Infusion Centers alongside a new EHR creates ongoing opportunities for staff to give their input on desired workflows and operational features, to both the iQueue and EHR teams simultaneously. This streamlines the information gathering process, so that staff can deliver their requests just once and continue their focus on patient care.
Throughout the implementation, the iQueue team can work seamlessly with skilled infusion center project managers and EHR representatives to rally key stakeholders, including clinical staff, IT reps, and operational leaders, to establish a proper meeting cadence. This engagement drives consensus decisions that eliminate any knowledge gaps between the two implementation teams, and thus produces the best results for the end-user in both the new EHR and within iQueue. Coming from a wide range of clinical and operational backgrounds, iQueue team members have in-depth knowledge of current leading EHR systems. We are well prepared to ask questions and receive answers about complex use case scenarios, and to adapt iQueue and synergize with the EHR accordingly.
- Safeguard your operational data
There is a date during an EHR transition when all requests, reports, data entry, and use of the old system freezes. At this time, the majority of the information stored in the old system is transferred to the new one or retired and stored. iQueue creates consistency in analytics by storing data from the old EHR and normalizing it with the new one, providing an extra safeguard against lost operational data.
- Build precise infusion templates
The information in a legacy EHR system is a treasure trove of data that can create incredibly accurate recommendations when paired with iQueue. Enabling our AI/ML algorithm to sift through a year’s worth of historical booking patterns, volume changes, patient arrival patterns, and patient wait times will result in precise templates and generate a far more accurate depiction of the infusion center needs, rather than providing it with only several months of new EHR data.
- Unlock infusion capacity sooner
Typically, iQueue customers recoup investments around three to six months post-implementation by unlocking capacity through our level-loaded templates. This translates to greater patient volume, balanced patient loads, and new revenue, all of which manifest quickly upon launching iQueue, improving not only operational results but staff experience as well.
The first weeks and months of an EHR go-live are stressful enough as users learn how to document a patient’s chart for the first time. This stress can be compounded by unbalanced patient loads and rising patient wait times as these users gain their footing. Co-implementing iQueue can reduce this chaos by supporting balanced patient loads and opening up new capacity.
- Access real-time analytics
iQueue delivers powerful AI/ML-based predictive analytics that are always current, so analysts are no longer constrained by historical data. These analytics are delivered consistently across the system, irrespective of the various available sources of data, diversity of those sources, data definition, or workflows.
- Enjoy a lower IT lift
iQueue is a comparatively lightweight IT implementation, so heavier focus can remain on the EHR process. The iQueue customer engagement and success team provides ‘white glove’ customer and change management services during onboarding, plus ongoing education and training throughout the relationship.
Timing is critical when creating an asynchronous go-live plan for iQueue for Infusion Centers alongside a new EHR. If your center is considering implementing iQueue for Infusion Centers, and the go-live date for your EHR is also several months out, please connect with your iQueue representative to manage a more customized implementation timeline. We will help meet your center’s unique needs, and align iQueue with minimal disruption and optimal results.