The company is the top rated solution in the new Capacity Optimization Management segment with 100% satisfaction. Customers highlight LeanTaaS’ powerful combination of software and transformation services to deliver valuable outcomes.
SANTA CLARA, Calif. — February 7, 2024 —LeanTaaS, Inc., the market leader in providing AI-powered and cloud-based capacity management, staffing, and patient flow software and services for health systems, today announced it has been named Best in KLAS in the Capacity Optimization Management segment by KLAS Research. The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. The report specifically sourced feedback from across LeanTaaS’ large customer base, which consistently reported high partnership satisfaction and valuable outcomes like decreased wait times in infusion centers and ORs, more efficient use of the OR, greater staff satisfaction, reconfigured workflows, and more physicians self-scheduling. Additional highlights and customer feedback about the iQueue suite include:
- 100% of customers are satisfied with their investment
- 100% of customers say that LeanTaaS “keeps all promises”
- 100% of customers said the product is part of their long-term plans
- 100% of customers say they would buy the iQueue suite again
The need for capacity optimization management continues to grow as hospitals and health systems across the country face tight margins, ongoing labor shortages, and unpredictable patient demand that are impacting access and experience. With challenges mounting, health systems have no time to wait and must do more with less — fast. LeanTaaS pairs its world-class, AI-powered software with a dedicated team of experts to solve capacity management, access, and utilization both quickly and sustainably. LeanTaaS earned straight ‘A’s across all customer experience pillars, including loyalty, value, product, and relationship. Through operational transformation, LeanTaaS and its customers are creating the hospital of the future — where nurses enjoy lunch breaks, patients receive treatments on-time, surgeons easily access OR time, staff are freed from manual data entry, and no one waits in the ED because an inpatient bed is always available.
As a widely respected and frequently used resource for healthcare executives, KLAS conducts over 20,000 interviews annually across 5,400 healthcare organizations and has measured more than 420 healthcare vendors and 900 healthcare IT products and services.
“As the top rated solution for healthcare providers, LeanTaaS is clearly Best in KLAS in the Capacity Optimization Management segment. Our conversations with LeanTaaS’ customers reveal that the company is driving true value across major areas of hospitals through its powerful combination of software and support services,” said Niel Oscarson, Research Director at KLAS Research. “Hospitals and health systems are increasingly prioritizing capacity management to counteract variable patient flow, limited staff, and constrained assets. As shown in the report, LeanTaaS’ customers consistently shared extremely high satisfaction about both outcomes and support, earning them this impressive mark of category leadership.”
The news follows a strong 2023 for LeanTaaS, as the company recently announced it now serves more than 1,000 hospitals and centers throughout the U.S. as demand for its AI-powered hospital operations management solutions increases. In addition to market-leading products, last year LeanTaaS announced its new service offering called Transformation as a Service (“TaaS”) to further support its customers and advance operational excellence in healthcare. This first-of-its-kind service combines hundreds of domain experts and data analysts with AI and workflow automation technologies to guarantee outcomes that boost efficient care delivery.
“We’re thrilled to be named Best in KLAS, which is a direct reflection of our ability to deliver meaningful results that matter to our customers. The most innovative and largest health systems in the U.S. rely on LeanTaaS to optimize capacity, resources, and staff — leading to new ROI and better patient and provider experiences,” said Sanjeev Agrawal, President and COO of LeanTaaS. “As more and more health systems increasingly seize this moment to reshape their operations with AI-powered solutions, we’re proud to be seen as the trusted partner in capacity optimization management.”
Customer testimonials
“We can clearly see the operational and financial impact of LeanTaaS’ system on our success. Within the first year, our actual ROI was multiple times higher than what I projected it to be. We get a lot more from iQueue for Operating Rooms than what was proposed to us. We have increased our OR utilization, release time, and revenue.”—Business Office
“iQueue for Infusion Centers helps us keep the patient flow going and reduces our wait times. We are seeing more patients now than we ever have before. Regarding capacity optimization, the application helps ensure that we are scheduling our appointments at the right times to see the most patients that we can. We are also doing a much better job of managing our staff when it comes to lunches and overtime and such.” —Director
“LeanTaaS spends a good amount of time engaging in education for the surgeons and offices throughout the implementation, and then the vendor keeps coming back. Whenever we have an issue, LeanTaaS is always available, so I couldn’t see them doing any better.” —VP/executive
“From the beginning of our relationship to now, our relationship with LeanTaaS has continued to evolve. Our relationship continues to be dynamic and creative. The vendor continues to satisfy the needs of our organization. They are also learning from us; they are learning that an organization is never stagnant.” —VP/executive
About LeanTaaS
LeanTaaS transforms hospital and infusion center operations through software and services that combine lean principles, predictive and prescriptive analytics, and machine learning. The company’s software and services are being used by over 180 health systems across the nation, which rely on the iQueue cloud-based solutions to increase patient access, decrease wait times, reduce healthcare delivery costs, and improve revenue. LeanTaaS is headquartered in Santa Clara, CA with an office in Charlotte, NC. For more information about LeanTaaS, please visit https://leantaas.com/, and connect on LinkedIn and X.
About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software and services to deliver timely reports and performance data that represent provider and payer voices and act as catalysts for improving vendor performance. The KLAS research team publishes reports covering the most pressing questions facing healthcare technology today, including emerging technology insights, that provide early insights on the future of healthcare technology solutions. KLAS also fosters measurement and collaboration between healthcare providers and payers and best practice adoption. Visit KLAS on LinkedIn. Learn more at: klasresearch.com.
LeanTaaS Media Contact
Kate Soden