Innovations and best practices for infusion center scheduling, from Novant Health

Novant Health and Presbyterian Medical Center, part of a large not-for-profit healthcare system in North Carolina, South Carolina, and Georgia, opened a new, larger chemotherapy and infusion center in 2020. Novant Health Nurse managers Lisa Rioux, RN, BSN, OCN, CRNI and Susan Perella, RN, OCN were part of the implementation team responsible for its successful […]
Webinar Writeup: How Novant Health opened a large infusion center with a small waiting room

Recently Novant Health’s nurse managers Lisa Rioux, RN, BSN, OCN, CRNI and Susan Perrella, RN came together to discuss addressing the operational bottlenecks at their system’s Presbyterian Medical Center in Charlotte, NC. iQueue for Infusion Centers, which uses machine learning and predictive analytics to solve the math underlying optimal appointment scheduling, improved schedules and resources so […]
Addressing staff shortage in infusion centers: how AI can help
Louis Pasteur said, “Chance favors the prepared mind.” In highly specialized and unpredictable environments like infusion centers, which often struggle to retain nurses and staff for the long term, it often seems impossible to adequately prepare. Scheduling in infusion settings is highly complex, wait times are long, and nurses are usually rushed. Clinician burnout and […]
The future of work at LeanTaaS is flexibility-first: what that means, and why it matters
At LeanTaaS, we’re constantly striving to increase patient access to healthcare services by transforming the operational performance of health systems across the country. We have set out to overcome an incredibly challenging problem: matching the supply of some of the most expensive assets used by doctors and nurses — think hospital beds and operating rooms […]
Improving staffing management through analytics
In our recent webinar writeup, “Leveraging Your EHR Investment with Analytics,” Steve Hess, Chief Information Officer of The University of Colorado Health (UC Health), shared how the healthcare system leveraged its investment in an enterprise-wide EHR with the use of machine learning and AI. Using constraint-based optimization methods and simulation algorithms available through of LeanTaaS […]
The real reason to join startups: One month at a startup > One year at a big company
When people think of leaving big companies for startups, one of the biggest considerations they assess is financial risk. You’re likely going to take a pay cut, forgo some unvested stock at the current company, and take a leap of faith in the startup’s ability to succeed. That’s important, but in my experience what’s equally […]
Webinar Writeup: Leveraging your EHR investment with analytics software
Earlier this year, Mohan Giridharadas, CEO & Co-founder of LeanTaaS, sat down with Steve Hess, Chief Information Officer of The University of Colorado Health (UCHealth), to discuss why the EHR alone cannot solve capacity management challenges. The iQueue platform, which relies on machine learning and predictive analytics, has helped UCHealth improve capacity in their ORs, […]
7 ways to reduce Length of Stay (LOS) in hospitals
Originally published in Becker’s Hospital Review, September 2021. To reduce hospital length of stay (LOS) became a critical priority during COVID-19, and continues to be one as surges continue. Even in “peacetime”, however, capitated reimbursement levels and the need to decrease hospital-acquired conditions made LOS reduction key for health systems. While efforts to reduce hospital length […]
Is acuity the cure to all infusion nursing satisfaction ills?
In the world of infusion centers, patient acuity/intensity scoring has become the perceived go-to intervention to “fix” nurse satisfaction problems. Infusion center leaders have historically struggled to quantify how much direct nursing care is needed for each day, objectively determine how many nurses are needed on a given day to care for the planned (and […]
Today’s hospital command center: it’s virtual, mobile, and distributed
Hospital command centers, often housed in one large room, are connection nodes for many functions, including managing patient flow, staffing, scheduling, communication of urgent updates and alerts, and even telemedicine, using a high level of predictive analytics. Over the past several years, hospitals have adopted thee onsite command centers to centralize operations and improve quality […]