How Vanderbilt-Ingram Cancer Center Slashed Patient Wait Times by 30%
Vanderbilt-Ingram Cancer Center (VICC) had the desire to expand patient capacity in its infusion centers, but seemingly lacked the resources to do so. VICC experienced common operational pain points such as consistently high infusion patient wait times, up to two hours and often longer, especially at the midday peak between 10:00 AM-2:00 PM each day. […]