Vanderbilt-Ingram Cancer Center (VICC) had the desire to expand patient capacity in its infusion centers, but seemingly lacked the resources to do so. VICC experienced common operational pain points such as consistently high infusion patient wait times, up to two hours and often longer, especially at the midday peak between 10:00 AM-2:00 PM each day. Nurses were often forced to miss lunch breaks and work excessive overtime, undergoing constant daily stress. Besides managing these to help better leverage the capacity that already existed, VICC had to balance oncology and non-oncology capacity among its infusion facilities.
To address these issues, LeanTaaS’ advanced analytics solution iQueue for Infusion Centers was implemented at three VICC infusion centers in 2019. The iQueue tools enabled stakeholders to view key operational data, build scheduling templates that accounted for the needs of both nurses and patients, and grow volume by fully utilizing the capacity centers already had.
In this session, join leaders from both the VICC and LeanTaaS teams to learn how the partnership allowed infusion centers to grow and improved both staff and clinician experiences.
Viewers of this webinar will be able to:
Take the first step towards unlocking hospital capacity, generating ROI, and increasing patient access.