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iQueue for Inpatient Flow Case Study - Health First

Enterprise-wide digital transformation enables new levels of performance excellence.


Health First, one of Florida’s leading non-profit health systems, Central Florida’s only integrated delivery network, and the only Level II trauma center in their county, is a high-volume health system. Over 1,200 nurses across 4 campuses cover more than 900 beds with 50,000 annual discharges, while 56 operating rooms perform over 22,000 surgeries per year.

With the goal of converting manual processes to digital, they partnered with LeanTaaS to leverage intelligent workflow automation and change the way they operate. Multi-functional teams that traditionally operated independently now have streamlined collaboration to facilitate new levels of excellence and patient care across the health system.

Discharge Management

Using the automated workflows and digital communication capabilities of iQueue for Inpatient Flow, the clinical care teams at Health First were able to streamline the discharge process in multiple ways. Predicted discharge barriers such as missing labs or post-acute care needs helped automatically prioritize patients for discharge, while the elimination of manual processes combined with increased transparency improved collaboration across care teams.

Nurse Staffing

Health First improved collaboration across their health system and improved their staffing practices with iQueue for Inpatient Flow through enterprise transparency, streamlined communication, and proactive planning. 

The transparency of real-time visibility to staffing needs, float history, and available resources across the system, combined with AI-driven insights into forecast patient demand, made it possible to ensure appropriate staffing across all units in advance. While real-time  communication between unit leaders and the staffing office enabled efficient staffing updates to all nurses.

Capacity Management

Using iQueue for Inpatient Flow’s real-time, AI-enabled situational awareness capabilities, Health First digitally empowered nurses, hospitalists, and various supporting services such as radiology and transport to proactively manage operational performance across the system. 

Multiple stakeholders relied on the real-time data and transparency to improve planning within their daily huddles. Nursing leaders proactively planned hospital-level throughput across cross-functional teams while unit leadership supported the coordination and execution of daily activities. At the same time, hospitalist teams set priorities and support services ensured adequate support was available for patients and clinicians across the organization.


By leveraging LeanTaaS’ advanced analytics platform, Health First has fully embraced digital transformation and is realizing the benefits on an everyday basis. This has not only enabled them to achieve their performance goals and respond to crisis situations like COVID-19, but it has also provided them with the foundation they need to continue pushing the limits of performance excellence using the real-time data and predictive recommendations offered by LeanTaaS.

Discharge Management Results

Avoidable days eliminated monthly
Hour reduction in length of stay per patient
Hour reduction of manual data collection and phone calls weekly

Nurse Staffing Results

Reduction in core floating across the health system to different levels of care
Minute reduction in communicating the daily staffing plan
Calls eliminated monthly to deploy staff

Enterprise Results

Hours repurposed weekly due to streamlined communication
Employees engaged per shift through enhanced collaboration
Reduction in ED hold times
Improvement in ancillary turn times

What Our Clients are Saying

As the healthcare environment continues to rapidly evolve, we must pivot to better meet the needs and expectations of those we serve as well as our own caregivers and healthcare providers. Data transparency and proactive data-driven decision making needs to be at the forefront of everything we do. LeanTaaS provides the advanced digital solutions and services that are an integral part of the everyday experience of those we serve.

Patti Canitano – Health First

Division Director Patient Throughput

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