Transformation in Progress: From ED Boarding to OR Throughput, What It Really Takes to Change Hospital Operations

Speakers

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Sidonne Hobbs
Chief Nursing Officer, Atrium Health's Mercy Campus
A man wearing a white medical coat and green scrubs smiles at the camera in front of a blue background, ready to share insights at the hospital operations transformation panel.
Nicholas Mains, MD
Director of the Transfer Center, WVU Medicine
A woman with shoulder-length dark hair wearing a black blazer and navy top smiles at the camera against a neutral background, ready to share insights on the hospital operations transformation panel.
Ashley Schutz
Program Manager, University Health Texas

Summary

Improving inpatient flow isn’t just a technology challenge—it’s an operational and cultural one. From discharge planning to transfer coordination to ED throughput, real transformation takes more than dashboards and point solutions. It requires real-time visibility, interdisciplinary collaboration, and sustained commitment from both internal teams and external partners.

In this panel, operational and clinical leaders share what change has looked like at different stages—from early implementation to measurable results months later. Moderated by LeanTaaS’ Katie Prater, the conversation explores how organizations are building alignment, gaining traction, and making capacity more usable without adding space.

You’ll hear how these teams tackled handoff delays, restructured daily workflows, and used AI-powered insights to guide decision-making across units.

Key takeaways:

  • How cross-functional buy-in was built early—and reinforced through shared goals, data, and consistent communication
  • Why redesigning huddles and discharge workflows helped teams reduce delays and act on the day’s priorities more effectively
  • How real-time, predictive insights shifted teams from passive coordination to proactive flow management
  • The role of ongoing transformation support (TaaS) in driving accountability, surfacing barriers, and sustaining momentum beyond go-live

This session offers practical insight into how hospitals are tackling operational challenges—not with more space, but with better alignment, smarter workflows, and a clearer view of what’s next.

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