Cone Health, one of North Carolina’s largest not-for-profit health systems, implemented LeanTaaS’ Real-Time View to optimize utilization of their operating rooms and improve surgical care coordination. The solution helped the health system enhance communication, increase efficiency, and streamline operations across their 73 operating and procedural rooms, which manage approximately 50,000 cases annually.
73 operating and procedural rooms
50,000 cases managed per year
Managing Cone Health’s 73 operating and procedural rooms was a complex task. With around 4,000 cases each month, their OR leaders faced challenges with disjointed communication, delayed awareness of case changes, and lack of visibility into the schedule. These issues led to inefficiencies in surgical coordination, potential case delays, and difficulties in managing staff and resources effectively.
Traditional processes involving phone calls and texts were time-consuming and prone to errors. Every addition or change to the surgical schedule required at least five contacts, and if a call wasn’t answered, staff had to circle back to confirm that the right people and equipment would be prepared for the case. Booking a day’s caseload and keeping teams updated could take hours, with the possibility that the smallest oversight could result in a delay, or even a cancellation of a case.
LeanTaaS’ iQueue for Operating Rooms provided Cone Health with a mobile-based surgical care collaboration solution. The platform offered real-time schedule access, allowing staff and vendors to instantly view PHI-free case schedules on mobile devices, eliminating multiple calls/texts and enabling quick, informed decisions. Automated notifications ensured all stakeholders were promptly informed of vendor readiness, case progress, or changes, reducing delays and allowing proactive issue management. The system streamlined communication by distributing quick schedule updates simultaneously to all parties, eliminating time-consuming individual contacts and reducing communication errors. Additionally, the improved visibility gave all team members full real-time access to the schedule, enabling better resource allocation, efficient staff scheduling, and improved cross-department coordination. These features collectively addressed Cone Health’s challenges of disjointed communication, delayed awareness of changes, and lack of schedule visibility, enabling more efficient surgical operations.
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