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Success Stories

WakeMed Health & Hospitals Added 21% More Case Minutes in Cath and EP Labs
21% Additional case minutes in the first year of using iQueue
6Day scheduling lead time in the year post-launch


WakeMed Health & Hospitals is a 970-bed, private, not-for-profit healthcare system based in Raleigh, North Carolina, with three hospitals located throughout the surrounding community. WakeMed is dedicated to delivering safe, high quality care to the local patient population. The flagship Raleigh Campus is a Level 1 Trauma Center and performed 17,000 Cardiac Cath & EP procedures in 2022.


3 hospitals

970 beds in health system

17,000 Cardiac Cath & EP procedures at Raleigh Campus in 2022


Before implementing iQueue for Operating Rooms, the Invasive Cardiology teams received requests for lab time via email, fax, and phone. There was no auditable methods to manage requests into open time, and scheduling teams were often challenged. Similarly, physicians’ offices did not have visibility into availability of open time, leading to numerous time-consuming discussions to coordinate scheduling. This limited view of open time led to cases often being scheduled last minute and running well into the evening. The process of scheduling a single case involved variable, indefinite efforts from multiple personnel, contributed to staff burnout and lengthening patient wait times.

WakeMed had been already leveraging iQueue for Operating Rooms since October 2019. Noting how iQueue streamlined general scheduling efficiencies, leading to a 15% gain in staffed room utilization and an ROI of 11x*, the Invasive Cardiology team chose to implement the same solution in the Cath and EP labs for Raleigh Campus and Cary Hospital.

*ROI calculated by comparing the additional net revenue from backfilled cases enabled by proactively released OR block time against the cost of the solution


In March of 2021, WakeMed implemented iQueue for Operating Rooms to streamline scheduling within their Invasive Cardiology rooms. At this time all requests for open time within WakeMed’s Cath and EP labs were consolidated within the iQueue platform. This provided schedulers with an auditable queue for all requests, while also giving offices visibility into available time that can be requested, therefore reducing denials. Additionally, by providing insight into available time, physicians were able to more proactively and efficiently schedule cases, giving ample opportunity to increase productivity and perform additional procedures.

Download the full iQueue for Operating Rooms case study booklet

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