Intelligent Operations in Action: Elevating Infusion Operations with Workforce Intelligence

Infusion centers are the beating heart of modern cancer care—yet many still operate on legacy, chair-based scheduling models that buckle under the daily realities of unpredictable patient arrivals, pharmacy delays, and fluctuating staffing levels. The result: long waits, bottlenecked workflows, staff burnout, and patients stuck in limbo. As patient demand continues to climb and workforce […]

Future-Proofing the Infusion Center Workforce: Leadership Strategies to Meet 2025 Challenges

As healthcare reforms and shifting patient demographics promise to reshape infusion centers in 2025 and beyond, leaders must take bold, proactive steps to build a workforce that can withstand growing pressures. From managing persistent staffing shortages to optimizing staff allocation amid rising patient volumes, strategic workforce planning is essential for sustaining safe, high-quality care. This […]

Staffing Synergy: UCSF Health’s Journey in AI-Driven Infusion Workforce Management

The healthcare industry is exploring AI-driven solutions to meet the ongoing challenge of staffing. In this session, Marisa Quinn, Director of Nursing for Infusion Services at UCSF Health, shares her firsthand experience implementing LeanTaaS’ iQueue Patient Assignment feature across multiple infusion sites. Marisa will discuss how her team adopted and tailored AI tools to improve […]

Aligning Staff Schedules with Patient Demand: How Hartford HealthCare is Using iQueue’s Workforce Optimization Tools to Improve Infusion Staffing

At Hartford HealthCare, nurse leaders are laying the groundwork for smarter, more sustainable infusion staffing. With increasing patient volumes and ongoing staffing challenges, the need to better align nurse schedules with actual demand has never been more critical. In this session, Clinic Operations Managers, Amanda Carbray and Betsy Hlavac, will share how their infusion centers […]

From Fragmentation to Systemness: MultiCare’s Playbook for Unifying 13 Hospitals and Completing 3,200 More Cases in One Year

When surgical operations span 13 hospitals, fragmentation shows up everywhere—misaligned metrics, disconnected scheduling, and case volumes that don’t match capacity. At MultiCare Health System, perioperative leaders didn’t just fix these issues locally, they built a playbook to solve them system-wide. In this session, learn how MultiCare created operational alignment that delivered measurable results, including a […]

Intelligent Operations in Action: How Connected Surgical Workflows Unlock OR Capacity

Surgical services are among the most complex and financially significant areas of hospital operations. Departments must balance access, case growth, and resource constraints—yet many still rely on disconnected systems and reactive processes that create inefficiencies, lost cases, and day-of-surgery disruptions. LeanTaaS Co-Founder and CEO Mohan Giridharadas will open the session with a high-level look at […]

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