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Transform Webinar

KLAS Research Insight: Characteristics of a Strong Software and Services Partner for Inpatient Flow

Speakers

Niel O
Niel Oscarson
Research Director, KLAS Research
jason
Jason Harber
Senior Vice President, Client Services, LeanTaaS

Summary

Inefficient patient flow remains a constant challenge for healthcare providers, leading to bottlenecks, underutilized capacity, and suboptimal care experiences. LeanTaaS has pioneered an innovative AI-powered approach to optimize inpatient operations and streamline flow with iQueue for Inpatient Flow. The 2024 Emerging Insights Report by KLAS provides a powerful third-party validation of iQueue’s exceptional performance and unparalleled customer satisfaction in addressing these challenges. Additionally, LeanTaaS has been recognized as Best in KLAS for Capacity Optimization, further solidifying its industry-leading position in delivering data-driven solutions that drive operational excellence and enhance patient experiences.

In this session, Jason Harber, SVP of Client Services at LeanTaaS, and Niel Oscarson, KLAS Research Director, will explore:

  • The major patient flow challenges health systems face today and how iQueue for Inpatient Flow addresses them through AI and predictive analytics.
  • The importance of rigorously measuring vendor performance to drive continuous optimization and industry advancement.
  • Remarkable customer feedback within the Emerging Insights Report showcasing iQueue’s transformative impact
  • How LeanTaaS plans to leverage this invaluable customer feedback to inform its product roadmap, solidifying its position as a healthcare technology leader.

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Chapter 1: The Looming Challenge

If you work in the healthcare industry, or even if you’re just an interested observer, you don’t need a book to tell you that the financial pressure is on as never before. A perfect storm of circumstances is swirling together, one that will make survivability, not to mention profitability, a greater challenge for healthcare companies than we’ve seen in the modern era.

As with banks, retailers, and airlines, which had to rapidly enhance their brick-and-mortar footprints with robust online business models—it is the early movers eager to gain new efficiencies that will thrive and gain market share. The slow-to-move and the inefficient will end up being consolidated into larger health systems seeking to expand their geographical footprints.

The pressures on healthcare

Let’s look at just a few of the looming challenges healthcare must meet head-on.

An aging population

By the year 2030, the number of adults sixty-five years of age or older will exceed the number of children eighteen years or younger in the United States. We are living longer than our parents did. Positive news for sure, but problematic for several reasons.

The older we get, the more medical help we need. Older people have more chronic diseases. By 2025, nearly 50 percent of the population will suffer from one or more chronic diseases that will require ongoing medical intervention. This combination of an aging population and an increase in chronic diseases will create a ballooning demand for healthcare services.

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