Before implementing iQueue for Operating Rooms, the Invasive Cardiology teams received requests for lab time via email, fax, and phone. There was no auditable methods to manage requests into open time, and scheduling teams were often challenged. Similarly, physicians’ offices did not have visibility into availability of open time, leading to numerous time-consuming discussions to coordinate scheduling. This limited view of open time led to cases often being scheduled last minute and running well into the evening. The process of scheduling a single case involved variable, indefinite efforts from multiple personnel, contributed to staff burnout and lengthening patient wait times.
WakeMed had been already leveraging iQueue for Operating Rooms since October 2019. Noting how iQueue streamlined general scheduling efficiencies, leading to a 15% gain in staffed room utilization and an ROI of 11x*, the Invasive Cardiology team chose to implement the same solution in the Cath and EP labs for Raleigh Campus and Cary Hospital.
*ROI calculated by comparing the additional net revenue from backfilled cases enabled by proactively released OR block time against the cost of the solution
