100% Nurse Satisfaction with Balanced Patient Assignments: Lee Health's Success with iQueue's Patient Assignment

Speakers

Valeria Campbell
Valeria Campbell, MSN, RN, OCN NE-BC
Director of Clinical Services and Clinical Research, Regional Cancer Center, Lee Health Cancer Institute

Summary

Facing staffing shortages that strained resources and limited care access, Lee Health implemented iQueue for Infusion Centers’ Patient Assignment solution. The results included a 10% reduction in workload imbalances, an 11% boost in staff productivity, and notably, 90% of nurses surveyed reported they can now effectively manage their patient loads. 60% say their workload is equitably distributed after deploying Patient Assignment.

Discover how Lee Health utilized Patient Assignment to streamline operations, maximize efficiency, and eliminate the administrative burden of manual staffing practices, leading to high nurse satisfaction with balanced assignments.

Related resources

Ready to get started?

Take the first step towards unlocking capacity, generating ROI, and increasing patient access.

Chapter 1: The Looming Challenge

If you work in the healthcare industry, or even if you’re just an interested observer, you don’t need a book to tell you that the financial pressure is on as never before. A perfect storm of circumstances is swirling together, one that will make survivability, not to mention profitability, a greater challenge for healthcare companies than we’ve seen in the modern era.

As with banks, retailers, and airlines, which had to rapidly enhance their brick-and-mortar footprints with robust online business models—it is the early movers eager to gain new efficiencies that will thrive and gain market share. The slow-to-move and the inefficient will end up being consolidated into larger health systems seeking to expand their geographical footprints.

The pressures on healthcare

Let’s look at just a few of the looming challenges healthcare must meet head-on.

An aging population

By the year 2030, the number of adults sixty-five years of age or older will exceed the number of children eighteen years or younger in the United States. We are living longer than our parents did. Positive news for sure, but problematic for several reasons.

The older we get, the more medical help we need. Older people have more chronic diseases. By 2025, nearly 50 percent of the population will suffer from one or more chronic diseases that will require ongoing medical intervention. This combination of an aging population and an increase in chronic diseases will create a ballooning demand for healthcare services.