48% Fewer ED Boarding Hours: How Baptist Health Louisville Built a More Predictable Patient Flow Operating Model

Many health systems have multidisciplinary rounds, discharge planning processes, and daily huddles in place. The challenge isn’t deciding what meetings to hold—it’s ensuring teams have the right information, at the right time, to identify barriers earlier, coordinate action across departments, and keep patients progressing through the hospital. Baptist Health Louisville partnered with LeanTaaS to build on its existing operational foundation by reducing manual work, standardizing daily workflows, and giving leaders a shared operational view of patient progression.

In this session, Baptist Health Louisville will share how it evolved its patient flow operating model to improve multidisciplinary coordination, strengthen discharge readiness, and create more consistent daily operations. By helping teams spend less time gathering information and more time resolving barriers, the organization reduced ED boarding by 48%, improved discharge performance, and strengthened estimated discharge date (EDD) compliance. Attendees will also hear how Baptist Health Louisville is building on this foundation by evolving its daily huddles into more efficient, action-oriented discussions that improve preparation, focus attention on the patients who need it most, and strengthen accountability for follow-through.

Attendee Takeaways

• How Baptist Health Louisville built on existing patient flow workflows to create a more standardized and predictable operating model.
• Practical strategies for reducing manual work while improving coordination across nursing, case management, physicians, and ancillary services.
• Lessons learned from improving patient flow through standardized daily operations, stronger multidisciplinary collaboration, and greater operational visibility.
• How a new approach to daily huddles can help teams run more efficient, action-oriented discussions by improving preparation, prioritizing the patients and barriers that matter most, and strengthening accountability for follow-through.