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How Sarasota Memorial Healthcare System Used AI-Enabled Automation to Decrease Discharge Processing Time by 10%


IPF Impact Story 2_ Susan_Grimwood_SMH
Susan Grimwood
Executive Director, Logistics, Capacity and Patient Throughput Sarasota Memorial Health Care System


Sarasota Memorial Health Care System (SMH) shines as one of the largest employers in Sarasota County, proudly earning the prestigious distinction of being a Top 100 Hospital with Magnet Designation. The organization’s remarkable growth is a testament to its unwavering commitment to exceptional healthcare. 

As patient volumes continue to grow, SMH has successfully increased capacity to accommodate them. The system has done so by streamlining operations, developing system wide practice changes and implementing innovative solutions that enable teams to proactively address bottlenecks and ensure seamless patient flow.

This session explores how the SMH significantly improved discharge management with iQueue for Inpatient Flow, an AI-enabled automation tool from LeanTaaS. By leveraging iQueue’s bottleneck predictions to identify the units that would provide the greatest impact with prioritized discharges, SMH was able to streamline discharge prioritization and patient predictions, driving efficient discharges across the system.

Learn how SMH was able to use AI-enabled automation to transform its discharge management, and how other healthcare organizations can deploy similar solutions to yield benefits. 

Viewers of this webinar will be able to: 

  • Outline the challenges SMH faced in managing capacity and throughput due to growing demand and limited insights to upcoming bottlenecks
  • Describe how SMH implemented iQueue for Inpatient Flow to automate discharge prioritization and patient predictions
  • Identify the benefits SMH has seen from using AI-enabled automation, including improved collaboration and communication from shift to shift, and a consistent and repeatable discharge process


13-hourReduction in average LoS while experiencing highest census levels in facility history
10%Decrease in discharge processing time while experiencing 23% increase in average daily census
32%Decrease in total ED boarding hours while experiencing a 22% increase in ED visits
Our average daily census is now in the mid-800s and we have not gone on diversion or refused transfers. Every surgery, every procedure, admission, and direct admit is accommodated. We do not back up the OR or the Cath lab. This is enabled by the tools we have from LeanTaaS because we can see where the potential roadblocks are in advance and act.
Susan Grimwood
Executive Director, Logistics, Capacity and Patient Throughput, Sarasota Memorial Health Care System

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