This joint presentation by NewYork-Presbyterian’s Columbia University Irving Medical Center and Weill Cornell Medical Center introduces an innovative paradigm in infusion management. Departing from traditional bifurcated leadership, the initiative pioneers a cohesive, multidisciplinary operations team that merges clinical and administrative expertise. This integration is particularly crucial for addressing complex infusion challenges, such as scheduling and the effective implementation of advanced software like LeanTaaS, ensuring a seamless transition from strategic planning to frontline execution.
The transformative impact of this approach is evident in the impressive outcomes achieved— a 17.1% reduction in average wait times, a 2.1% increase in patient satisfaction, improved capacity for same-day add-ons, weekday consistency, and 7,750 additional annual appointments. Beyond the tangible results, this proof of concept underscores the replicability and scalability of the model, showcasing its potential as a transformative solution for infusion management. This presentation offers valuable insights into the dynamic synergy achievable through collaborative, multidisciplinary approaches in the realm of infusion operations.
Take the first step towards unlocking capacity, generating ROI, and increasing patient access.
