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Transform Webinar

Hospital Capacity Reimagined to Solve Access Challenges and Boost the Bottom Line

Speakers

Copy of Carleigh Gustafson Headshot
Carleigh Gustafson
Deputy COO for Intrasystem Clinical Operations, Mount Sinai Health System
Copy of Greg Fratantoni
Greg Fratantoni, MBA, FACHE
System Director of Performance Improvement and Performance Excellence, CHRISTUS Health
Copy of Eric Conley
Eric L. Conley
President, Acute & Post-Acute at Sentara Health
Copy of jon mcmanus
Jon McManus
Chief Data, AI, and Software Development Officer, Vice President, Sharp HealthCare
Copy of Bethany Daily
Bethany Daily
Executive Director, Perioperative Services and Healthcare System Engineering, Massachusetts General Hospital
Mohan Giridharadas_LeanTaaS
Mohan Giridharadas
Founder and CEO, LeanTaaS

Summary

This session will bring together a panel of healthcare leaders to explore innovative approaches to addressing hospital capacity challenges. The discussion will focus on strategies for achieving operational efficiency, integrating advanced technologies like AI, and redesigning care delivery models to optimize resource utilization while enhancing patient and staff satisfaction. Panelists will share actionable insights into creating centralized operational hubs, harmonizing data-driven decision-making, and implementing effective change management strategies to improve patient outcomes and financial performance while navigating labor shortages and system-wide constraints.

Key Learning Objectives:

  1. Explore Capacity Optimization Strategies: Understand how health systems can enhance resource allocation by redesigning care models, centralizing clinical and logistical operations, and utilizing AI for better decision-making.
  2.  Learn Effective Change Management Approaches: Discover how to foster organizational buy-in for operational changes by engaging frontline staff, securing executive sponsorship, and focusing on impactful, sustainable solutions.
  3.  Identify Ways to Improve Patient Flow and Staff Utilization: Gain knowledge about streamlining patient throughput, optimizing staff assignments, and ensuring consistent quality across varied care settings to boost patient outcomes and workforce satisfaction.

Related resources

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Chapter 1: The Looming Challenge

If you work in the healthcare industry, or even if you’re just an interested observer, you don’t need a book to tell you that the financial pressure is on as never before. A perfect storm of circumstances is swirling together, one that will make survivability, not to mention profitability, a greater challenge for healthcare companies than we’ve seen in the modern era.

As with banks, retailers, and airlines, which had to rapidly enhance their brick-and-mortar footprints with robust online business models—it is the early movers eager to gain new efficiencies that will thrive and gain market share. The slow-to-move and the inefficient will end up being consolidated into larger health systems seeking to expand their geographical footprints.

The pressures on healthcare

Let’s look at just a few of the looming challenges healthcare must meet head-on.

An aging population

By the year 2030, the number of adults sixty-five years of age or older will exceed the number of children eighteen years or younger in the United States. We are living longer than our parents did. Positive news for sure, but problematic for several reasons.

The older we get, the more medical help we need. Older people have more chronic diseases. By 2025, nearly 50 percent of the population will suffer from one or more chronic diseases that will require ongoing medical intervention. This combination of an aging population and an increase in chronic diseases will create a ballooning demand for healthcare services.

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