Success Stories

Huntsman Cancer Institute Decreased Average Wait Times by 26% During Peak Hours

16% Decrease in average wait times on peak day

26% Decrease in average wait time during peak hours

0 Days above capacity since implementation

Summary

Huntsman Cancer Institute (HCI) is part of the University of Utah Health Care system. HCI is one of 72 elite NCI-designated Cancer Centers in the entire country and one of 33 NCCN Member Institutions, which means it meets the highest standards for cancer care and research and receives support for its scientific endeavors. HCI is also a member of the National Comprehensive Cancer Network (NCCN), a not-for-profit alliance of the world’s leading cancer centers.

Profile

110 chairs

5 centers

Epic EHR

NCI / NCCN designation

Academic Medical Center

Utah

Problem

HCI had increasing volume, which was making it hard to find slots for longer treatments. They would also exceeding capacity in peak hours and on peak days, which would impact patient wait times and negatively affect nurse satisfaction.

Utilization Curve Before

Solution

HCI deployed iQueue for Infusion Centers at its 36-chair center to create optimized infusion scheduling templates.

iQueue for Infusion Centers uses data science and machine learning to create optimized scheduling templates in order to continuously maximize patient flow and chair usage.