Success Stories

Vanderbilt-Ingram Cancer Center Slashed Patient Wait Times by 30%

30% Decrease in chair wait time

27% Decrease in drug wait times

8% Increase in volumes utilizing the same number of chairs

Summary

Vanderbilt-Ingram Cancer Center is one of 72 elite NCI-designated Cancer Centers in the entire country and the only adult center designation in Tennessee and one of 33 NCCN Member Institutions. VICC is dispersed between 11 cancer locations in the middle TN region consisting of 126 total infusion chairs and serviced by 180 physician providers with a comprehensive representation of hematology and oncology subspecialities.

Profile

126 chairs

11 centers

Epic EHR

NCI / NCCN designation

Academic Medical Center

Middle Tennessee

Problem

Vanderbilt-Ingram Cancer Center had to desire to increase capacity but were unable to do so because midday peaks were already leading to their nurses frequently missing lunches. They were also unable to balance capacity between oncology and non-oncology infusions.

Solution

Prior to implementation, Vanderbilt-Ingram Cancer Center had a desire and need to increase capacity with the inability to do so on their own. With the implementation of iQueue for Infusion Centers, they were able to unlock additional capacity utilizing the same number of chairs. Scheduling leaders are able to strategically steer add-ons to level-load the day and leadership analyze data in the tools to see how the month will unfold in order to balance capacity.