iQueue for Infusion Centers Case Study – Vanderbilt-Ingram Cancer Center

Vanderbilt-Ingram Cancer Center is one of 72 elite NCI-designated Cancer Centers in the entire country and the only adult center designation in Tennessee and one of 33 NCCN Member Institutions. VICC is dispersed between 11 cancer locations in the middle TN region consisting of 126 total infusion chairs and serviced by 180 physician providers with a comprehensive representation of hematology and oncology subspecialities.

Problem

  • High patient wait times
  • Nurses frequently missing lunches
  • Desire to increase capacity but unable to do so pre-iQueue
  • Unable to balance capacity between oncology and non-oncology infusions

Solution

Prior to implementation, Vanderbilt-Ingram Cancer Center had a desire and need to increase capacity with the inability to do so on their own. With the implementation of iQueue for Infusion Centers, they were able to unlock additional capacity utilizing the same number of chairs. Scheduling leaders are able to strategically steer add-ons to level-load the day and leadership analyze data in the tools to see how the month will unfold in order to balance capacity.

Results

0%
Decrease in chair wait time
0%
Decrease in drug wait times
0%
Increase in volumes utilizing the same number of chairs

What Our Customers are Saying

It’s a very impressive amount of growth, and amount of volume we’ve added at this one infusion center, thanks to having the iQueue system in place.

Cody Stansel – Vanderbilt-Ingram Cancer Center

Administrative Director – Nursing

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