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Vanderbilt-Ingram Cancer Center Slashed Patient Wait Times by 30%

Summary

Vanderbilt-Ingram Cancer Center is one of 72 elite NCI-designated Cancer Centers in the entire country and the only adult center designation in Tennessee and one of 33 NCCN Member Institutions. VICC is dispersed between 11 cancer locations in the middle TN region consisting of 126 total infusion chairs and serviced by 180 physician providers with a comprehensive representation of hematology and oncology subspecialities.

Problem

  • High patient wait times
  • Nurses frequently missing lunches
  • Desire to increase capacity but unable to do so pre-iQueue
  • Unable to balance capacity between oncology and non-oncology infusions

Solution

Prior to implementation, Vanderbilt-Ingram Cancer Center had a desire and need to increase capacity with the inability to do so on their own. With the implementation of iQueue for Infusion Centers, they were able to unlock additional capacity utilizing the same number of chairs. Scheduling leaders are able to strategically steer add-ons to level-load the day and leadership analyze data in the tools to see how the month will unfold in order to balance capacity.

Results

30% Decrease in chair wait time
27% Decrease in drug wait times
8% Increase in volumes utilizing the same number of chairs

Related resources

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Enloe Regional Cancer Center Decreased Average Chair Wait Times by 53%
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Oklahoma Cancer Specialists and Research Institute Increased Average Daily Completed Volume by 21%
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SSM Health Increased Patient Volume by 18% Without Adding Infusion Chairs
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Wake Forest Baptist Health Reduced Days Over Capacity by 27%
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Huntsman Cancer Institute Decreased Average Wait Times by 26% During Peak Hours
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UCSF Reduced Infusion Wait Times at Peak Hours by 31%
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Stanford Health Care Reduced Median Wait Times for Infusion Patients by 31%
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UCHealth Cancer Care Reduced Overtime Hours by 28%
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Penn Medicine Increased Infusion Patient Volumes by 25%
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NewYork-Presbyterian Reduced Average Wait Times by 40%

Download the full iQueue for Infusion Centers case study booklet

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