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iQueue for Infusion Centers Case Study – Wake Forest Baptist Health


The Comprehensive Cancer Center of Wake Forest Baptist Health in Winston-Salem, North Carolina has been one of 71 elite NCI designated Cancer Centers for over 40 years.

Acknowledged as one of the nation’s leaders in the fight against cancer, the Comprehensive Cancer Center has 35 infusion chairs & 8 private rooms and has seen 6% growth rate in treatment volumes for the past 3 years.

  • Consistently operating at capacity
  • Peak periods of high utilization for treatment chairs between 10am and 2pm
  • Strained resources, resulting in decreasing staff and patient satisfaction


Leadership at the Cancer Center center deployed iQueue for Infusion Centers at one of its centers with 35 chairs and 8 beds to create optimized infusion scheduling templates.

iQueue for Infusion Centers uses data science and machine learning to create optimized scheduling templates in order to continuously maximize patient flow and chair usage.

Utilization Curve Before

Wake Forest Curve Before
  • Frequent “mid-day” peaks and slow mornings and evenings
  • Frequent overflow in waiting rooms – long patient waiting times

Utilization Curve After

Wake Forest Curve After
  • Even workload throughout the day allows for more predictable schedules
  • Unlock capacity to help deal with unexpected delays and add-ons


The following results were calculated by comparing the six month period post-iQueue launch to the analogous six months in the previous calendar year.

Lower Waiting Times at Peak Hours
Lower Days Over Capacity
Lower Days Where Hours of Operation Needed to be Extended
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