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Wake Forest Baptist Health Reduced Days Over Capacity by 27%
25% Lower waiting times at peak hours
27% Lower days over capacity
74% Lower days where hours of operation needed to be extended


The Comprehensive Cancer Center of Wake Forest Baptist Health in Winston-Salem, North Carolina has been one of 72 elite NCI-designated Cancer Centers for over 40 years. Acknowledged as one of the nation’s leaders in the fight against cancer, the Comprehensive Cancer Center has 35 infusion chairs & 8 private rooms.


54 chairs

1 center

Epic EHR

NCI designation

Community Health System

Winston-Salem, NC


Wake Forest Baptist Health was consistently operating at capacity, and the strained resources resulted in decreasing staff and patient satisfaction. They had a particular struggle with peak periods of high utilization for treatment chairs between 10am and 2pm.

Utilization Curve Before

  • Frequent “mid-day” peaks and slow mornings and evenings
  • Frequent overflow in waiting rooms – long patient waiting times


Leadership at the Cancer Center center deployed iQueue for Infusion Centers at one of its centers with 54 chairs and 8 beds to create optimized infusion scheduling templates.

iQueue for Infusion Centers uses data science and machine learning to create optimized scheduling templates in order to continuously maximize patient flow and chair usage.


Utilization Curve After

  • Even workload throughout the day allows for more predictable schedules
  • Unlock capacity to help deal with unexpected delays and add-ons

Download the full iQueue for Infusion Centers case study booklet

Related resources

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Enloe Regional Cancer Center Decreased Average Chair Wait Times by 53%
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Oklahoma Cancer Specialists and Research Institute Increased Average Daily Completed Volume by 21%
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Vanderbilt-Ingram Cancer Center Slashed Patient Wait Times by 30%
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SSM Health Increased Patient Volume by 18% Without Adding Infusion Chairs
Huntsman Cancer Institute _ Huntsman Cancer Institute-29 - Tyler Moore
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Huntsman Cancer Institute Decreased Average Wait Times by 26% During Peak Hours
UCSF Health logo
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UCSF Reduced Infusion Wait Times at Peak Hours by 31%
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Stanford Health Care Reduced Median Wait Times for Infusion Patients by 31%
UC Health logo
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UCHealth Cancer Care Reduced Overtime Hours by 28%
Penn Medicine logo
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Penn Medicine Increased Infusion Patient Volumes by 25%
New York Presbyterian logo
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NewYork-Presbyterian Reduced Average Wait Times by 40%

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