AI-Optimized Scheduling to Unlock Capacity
Upon adopting iQueue, LeanTaaS collaborated closely with Texas Oncology-Round Rock’s leadership, nursing staff, and scheduling team to create AI-driven scheduling templates tailored to the center’s unique needs. These templates effectively balanced patient flow throughout the day, leading to a 44% increase in daily appointment volume while ensuring nurses could take their lunch breaks without stress.
Improving Port Draw Process Efficiency
Further efficiency efforts focused on the port draw process, where LeanTaaS identified a bottleneck — and solution. Fast Track is a methodology that utilizes a dedicated physical and clinical resource to cohort shorter treatments in the infusion suite. This approach works best for appointments that tend to be relatively short in duration and low in acuity, such as port draws. By establishing a separate port draw Fast Track area, Texas Oncology-Round Rock increased both infusion and port draw capacity. This adjustment led to a 12% increase in combined volume and a 10% boost in nursing productivity.
Managing Nurse Staffing Capacity
To address fluctuating nurse staffing levels, iQueue provided a flexible solution that allowed for dynamic adjustments to scheduling templates based on available staff. This approach reduced scheduling stress and enhanced overall operational efficiency. Nurse productivity, which measures that average daily appointments per nurse, increased by 46%.
