- Increasing volume was making it hard to find slots for longer treatments
- Exceeding capacity in peak hours and on peak days was impacting patient wait times
- Exceeding capacity in peak hours was affecting nurse satisfaction
HCI deployed iQueue for Infusion Centers at its 36-chair center to create optimized infusion scheduling templates.
iQueue for Infusion Centers uses data science and machine learning to create optimized scheduling templates in order to continuously maximize patient flow and chair usage.
Utilization Curve Before
Utilization Curve After
The following results were calculated by comparing the six month period post-iQueue launch to the analogous six months in the previous calendar year.