Success Stories

Wake Forest Baptist Health Reduced Days Over Capacity by 27%

25% Lower waiting times at peak hours

27% Lower days over capacity

74% Lower days where hours of operation needed to be extended

Summary

The Comprehensive Cancer Center of Wake Forest Baptist Health in Winston-Salem, North Carolina has been one of 72 elite NCI-designated Cancer Centers for over 40 years. Acknowledged as one of the nation’s leaders in the fight against cancer, the Comprehensive Cancer Center has 35 infusion chairs & 8 private rooms.

Profile

54 chairs

1 center

Epic EHR

NCI designation

Community Health System

Winston-Salem, NC

Problem

Wake Forest Baptist Health was consistently operating at capacity, and the strained resources resulted in decreasing staff and patient satisfaction. They had a particular struggle with peak periods of high utilization for treatment chairs between 10am and 2pm.

Utilization Curve Before

Frequent “mid-day” peaks and slow mornings and evenings
Frequent overflow in waiting rooms – long patient waiting times

Solution

Leadership at the Cancer Center center deployed iQueue for Infusion Centers at one of its centers with 54 chairs and 8 beds to create optimized infusion scheduling templates.

iQueue for Infusion Centers uses data science and machine learning to create optimized scheduling templates in order to continuously maximize patient flow and chair usage.