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iQueue for Operating Rooms Case Study – The University of Kansas Health System

Based in Kansas City, the University of Kansas Health System (TUKHS) is an academic medical center with multiple locations throughout Kansas. The health system’s Kansas City operations has 52 operating rooms and performs over 35,000 cases per year across all service lines.


Surgeons at TUKHS’ main campus in Kansas City consistently struggled with gaining sufficient access to operating room time to perform their cases. Scheduling challenges were compounded by a high number of last minute add on cases and inefficient use of space and resources. Additionally, there were limited formal block management policies in place to best utilize OR time or to find unused/underutilized time. Without access to credible, defensible data to support block reallocation decisions, OR leadership struggled to reclaim and repurpose unused block time. Furthermore, leadership and department chairs did not have access to the data and thus little visibility into the root causes of access and utilization problems.


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TUKHS selected iQueue for Operating Rooms to gain access to a powerful and usable window into their block utilization and other key performance indicators and to provide decision makers with easy access to the metrics that matter. iQueue would enable them to identify open time in the OR sooner, show which block owners have excess allocation, and proactively zero-in on opportunities for further operational improvement. Access to the data, from a “single source of truth” that all stakeholders could trust and rely on, would help the surgical department build structure around block management practices and policies. Using these insights from iQueue, TUKHS could increase OR utilization, leverage new block reallocation opportunities to recruit surgeons, and improve efficiency in OR workflows.

iQueue data would also help address another priority for TUKHS leadership enabling OR leadership to develop stronger relationships with surgeons and department chairs. These stakeholders could engage with department metrics and together, fostering better communications and transparency as they worked toward clear common goals. Giving surgeons access to their own data would also motivate them to improve their own metrics, improving satisfaction as they saw immediate results from their choices around usage.

Results after one year

Increase in block utilization
Increase in primetime utilization
Increase in volume despite a 7% decrease in available capacity
Increase in proactive manual releases and transfers of time before auto-release deadlines
Day average release / transfer proactivity
Of surgeons receiving personalized performance updates and more than half accessing data on a regular basis

What Our Clients are Saying

Within one year of implementing iQueue, we were able to increase overall block utilization by 20% percent and primetime utilization by 4.8% and that’s with the 7% reduction in available rooms…that indicates that we’re using our space a lot more efficiently.

Megan Eubanks – The University of Kansas Health System

Senior Director of Business Operations of Perioperative and Procedural Services

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