Success Stories

Miami Cancer Institute Achieved $10.9M ROI by Optimizing Infusion Center Operations

15% Increase in average daily completed volumes

35% Reduction in Average Daily Drug Wait Time

$10.9M ROI since go-live (~15x the cost)

Summary

Miami Cancer Institute is a world-class cancer treatment and research destination in South Florida. In 2022, Miami Cancer Institute partnered with LeanTaaS to implement iQueue for their infusion centers at the Kendall location (60 chairs) and later the Plantation site (12 chairs) in 2023. This aimed to improve operational efficiency and unlock capacity to accommodate Miami Cancer Institute’s growing patient volumes.

Problem

With increasing demand for infusion services, Miami Cancer Institute faced several challenges:

Scheduling inefficiencies and inconsistent patient wait times
Uneven utilization of key resources such as chairs and nurses
Long wait times for drug preparation, impacting patient experience
Need to accommodate higher anticipated volumes and a desire to more efficiently match patients to nurses
Excessive time spent coordinating the nurse/patient schedule prior to the day of treatment and then additional time spent reworking the schedule on the day of treatment

Solution

Miami Cancer Institute partnered with LeanTaaS and implemented iQueue for Infusion Centers in June 2022 at the Kendall location. iQueue helped optimize infusion workload balancing, provided visibility into scheduling decisions, and identified operational areas for improvement such as how patients were being assigned to nursing staff.

Previously, patients were pre-assigned to specific nurses before their treatment. This process required extensive time from nurse leaders to manually allocate patients while considering factors like each nurse’s existing workload, treatment complexities, and staffing constraints. If a nurse called out, their entire patient load had to be redistributed across the remaining nurses.

Miami Cancer Institute transitioned to a new methodology, which was introduced and supported by LeanTaaS’s Process Optimization team, of dynamically matching patients to available nurses in real-time based on the appropriate workload mix and patient needs. This data-driven approach replaced the labor-intensive pre-assignment of patients to nurses.

Overall, the partnership with LeanTaaS and iQueue implementation allowed Miami Cancer Institute to increase operational efficiency through improved resource utilization, better aligned scheduling, and data-driven insights.

The iQueue solution enabled more efficient resource utilization and provided valuable data insights to drive continuous improvement in operations. This partnership with LeanTaaS allowed Miami Cancer Institute to increase throughput, reduce wait times, better align scheduling with demand, and realize significant returns on their investment.