LeanTaaS logo - Home

Success Stories

Novant Health Increased Splitter Surgeon Volume by 9% Systemwide
3% Increase in case volume
9% Increase in splitter surgeon volume 
4% Increase in OR usage in minutes
55% of surgeons systemwide engaged with iQueue

Summary

Headquartered in North Carolina, Novant Health is a non-profit integrated healthcare network, comprising 15 hospitals across multiple states, 23 ORs, and over 680 clinics offering advanced medical treatments. Utilizing purposeful innovation is fundamental to Novant Health’s strategy of delivering patients an exceptional healthcare experience.

Profile

Non-profit integrated health network

15 hospitals, multiple states

23 ORs

680+ clinics

Problem

Novant Health wanted to meet substantial growth targets to scale their already large and diverse organization. Growth opportunities included attracting community surgeons within a competitive market, enabling new and existing surgeons to find open OR time, and streamlining the OR scheduling process to accommodate new surgeons within existing capacity.

As the COVID-19 pandemic began and advanced, Novant Health, like most hospitals across the US, faced a shortage of available operating room time, large elective surgery backlogs, and low block utilization. Recognizing a highly competitive market for surgeons and staff, system leadership needed a unified approach for making key decisions such as block time allocations, block release times, and streamlining operational improvements. Novant Health also needed a credible “single source of truth” across all facilities for greater visibility and transparency into key metrics system-wide.

Solution

To address urgent needs for greater accessibility to operating room time, as well as increased visibility and transparency into operating room utilization, Novant Health selected iQueue for Operating Rooms and proceeded to remotely implement the solution across its North Carolina facilities. iQueue would support increased surgeon engagement as well as the surgeon’s accountability for use of their allocated time, add transparency to data-driven decision-making, and build surgeons’ trust in the data. iQueue would support Novant Health’s desire to adopt a new, more surgeon-centric framework for measuring OR utilization.

During the initial partnership with LeanTaaS’ iQueue for Operating Rooms software and team, Novant Health realized a greater breadth of engagement from surgeons and their practice administrators, along with clear operational results.

Before the pandemic, we knew we had to solve our problem of surgical case backlog. Then COVID-19 hit and suddenly we had to postpone 8,000 surgical cases. We took this opportunity to invest in technology, partnering with LeanTaaS to help us improve our OR capacity and provide surgeons with a tool that made OR time simple to view, access, and share … [iQueue] proved vital in navigating the aftermath of the return of surgical cases.
Angela Yochem
Executive Vice President, Chief Transformation and Digital Officer, Novant Health

Download the full iQueue for Operating Rooms case study booklet

Related resources

Asset 2@4x
Operating Rooms
Texas Healthcare System Sees 28% Relative Increase in Prime Time Utilization
MemorialHospital2color
Operating Rooms
Memorial Hospital Increased Block Utilization by 12%
ChildrensNeb_VERT
Operating Rooms
Children’s Nebraska Achieved 12% Overall Increase in Volume
Wakemed Health and Hospitals
Operating Rooms
WakeMed Health & Hospitals Added 21% More Case Minutes in Cath and EP Labs
ohiohealth-logo-png-4287337
Operating Rooms
OhioHealth Increased Case Length Accuracy by 20%
orthoneb_logo
Operating Rooms
OrthoNebraska Decreased Abandoned Block Hours by 61% and Increased Room Utilization by 5%
gundersen-logo-e1680703286384-1024x276
Operating Rooms
Gundersen Health System Increased Prime Time Utilization by 8% and Prime Time Robot Utilization by 14%
hartford_logo-e1679669959527
Operating Rooms
Hartford HealthCare Increased Staffed Room Utilization by 5%
Mt. Nittany logo
Operating Rooms
Mt. Nittany Medical Center Improves Efficiency and Optimizes PAT Workflow via Electronic Case Scheduling
Baptist Health logo
Operating Rooms
Baptist Medical Center South Increased OR Block Utilization by 11%

Ready to get started?

Take the first step towards unlocking hospital capacity, generating ROI, and increasing patient access.

Click to access the login or register cheese