Streamlining Surgical Coordination in Real-Time: How Cone Health Maximized Daily Patient Care

Cone Health, a leading not-for-profit health system in North Carolina, manages over 50,000 surgical cases annually across 73 operating and procedural rooms. Despite this scale, Cone Health faced persistent challenges with inefficient communication methods, limited schedule visibility, and fragmented workflows, which led to delays, cancellations, and underutilization of staff resources.

In this session, Dr. Matthew Tsuei, President of Central Carolina Surgery, A Duke Health Practice; Former Chair iQueue Committee, Cone Health and Rami Karjian, Head of the OR Business at LeanTaaS, will discuss how Cone Health addressed these challenges by adopting a real-time workflow optimization system for surgical scheduling and coordination. This system integrated advanced predictive and prescriptive analytics to enable better resource management, improve communication, and provide full visibility into perioperative operations.
Through this innovative approach, Cone Health realized:

• Over 220 labor hours saved system-wide daily
  
• A 98% reduction in vendor calls
  
• An average of 65 minutes freed up per nurse each day

Learning Objectives:

1. Understand the challenges of surgical coordination in high-volume health systems
2. Recognize why traditional approaches to surgical operations management fall short
3. Explore how real-time workflow optimization systems eliminate inefficiencies and improve communication
4. Apply actionable strategies to achieve measurable efficiency gains and enhance resource utilization