Investing Strategically: Lessons from UVA Health & Northwell Health Cancer Institute on Scaling Infusion Operations

As cancer programs grow in complexity and scale, health systems are being asked to do more with less—balancing system-wide efficiency with high-quality, personalized care. In this dynamic discussion, leaders from UVA Health and Northwell Health Cancer Institute share how they navigate today’s financial pressures while making bold, forward-looking investments in infusion operations.

This session explores how each health system built a case for scaling digital tools like iQueue across multiple sites, gained stakeholder buy-in, and turned those investments into measurable operational value. Panelists discuss what it takes to drive consistency across diverse infusion centers, maintain staff engagement, and translate clinical, financial, and operational priorities into sustained outcomes.

Key takeaways include:

• Tactics for defending operational investments in tight budget environments
  
• Lessons learned from multi-site implementation and standardization efforts
  
• Strategies to keep frontline staff engaged and invested over time
  
• Metrics and dashboards that align cross-functional teams around shared goals
  
• Forward-looking practices to continuously evolve and prove the value of optimization tools

Leave with actionable insights for navigating budget scrutiny while investing in scalable, high-impact improvements across their infusion network.