Increasing Volumes and Achieving Systemness Through Shared Metrics at NewYork‑Presbyterian

NewYork‑Presbyterian’s infusion network spans multiple sites, and recent years have seen it adopt data‑driven scheduling and nurse‑assignment tools to boost efficiency. The partnership with iQueue has yielded clear improvements: several centers that refreshed their scheduling templates recorded 9–12 % increases in completed appointment volumes, and one site saw a 21 % boost after optimizing workflows. At Columbia, an AI‑informed template cut average patient wait times and enabled roughly one‑quarter more same‑day add‑on appointments. Building on these successes, NYP is turning its attention to “systemness” — harmonizing workflows and metrics across all infusion centers. The presentation will review the network’s achievements, show how standardized processes unlock capacity, and outline plans for unified capacity planning, nursing workflow optimization and enterprise‑wide performance dashboards.