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Over 160 hospitals across more than 30 health systems  – totaling more than 2,000 ORs – rely on iQueue for Operating Rooms to maximize OR access by optimizing Block and Open Time. This includes four of the country’s ten largest health systems and over 50% of the top performing hospitals per U.S. News & World Report.

THE CHALLENGE

OR time is extremely valuable and maximizing OR utilization is really hard. To successfully manage OR time, perioperative leaders need to have direct access to transparent data, defensible metrics, visualizations, and easy-to-use tools “on the fly”. iQueue creates a credible, fair and transparent system for managing Block and Open time while maximizing staff, equipment and capital utilization. The results: $500K per OR per year improvement in revenue. Higher surgeon, patient and staff satisfaction. Increased primetime utilization. Growth of surgical market share.

Improve OR access & grow market share

Scheduling cases outside of a block often requires multiple back-and-forth phone calls between OR schedulers and surgeons’ offices. Despite time-consuming efforts to fill the time, OR time is underutilized, every day.

iQueue for Operating Rooms combines machine learning with smart cloud-based tools that not only create open time but that also drive OR utilization and performance.

Right-size blocks with unbiased metrics

Block allocation and block schedules have historically been influenced by politics and seniority. The fundamental problem with the Block Utilization metric itself is inherently flawed: the metric is ambiguous and does not accurately reflect surgeon practice patterns.

iQueue for Operating Rooms removes the politics and ambiguity by highlighting truly repurposable portions of time repeatedly abandoned, released, or left unused (i.e. “Collectable Time”) by block owners that can be taken away without impacting the surgeon’s practice.

Improve visibility into operational performance

Surgeons and perioperative leaders frequently lack a single source of truth and access to actionable data they can trust. OR performance reporting often takes weeks to compile and weeks, months or even quarters to act upon.

iQueue for Operating Rooms provides easy access to real-time data with rich drill downs, clear visualizations and prescriptive analytics. As a result, the leadership is more confident, surgeons are more engaged, and the organization is able to have more objective conversations around performance metrics.

Automate and simplify manual processes

Scheduling cases is a manual process, prone to inaccuracies. Case and patient information transmitted via phone and fax requires interpretation, manual data entry, and multiple phone calls. Furthermore, surgeon offices aren’t always aware that they should release block time they are not going to use.

iQueue for Operating Rooms digitizes the workflow, streamlines the scheduling process and improves accuracy. The digital process leads to fewer delays and higher levels of patient, surgeon, clinic and staff satisfaction.

Build agility and resilience

As health systems navigate volatile market conditions such as unexpected “demand and supply shocks” from COVID-19, the need to abruptly open or close rooms and/or to change block and/or staffing needs becomes increasingly important.

Building agility and resilience requires adoption of scalable tools for flexing resources, viewing and managing backlogs, and prioritizing cases. iQueue’s Admin Console provides a central command capability to instantly adjust and respond to changing conditions.

“iQueue is a far more scientific way of managing OR capacity and creating access to OR time, accountability for block time, and transparency into operating metrics. The changes to our core processes for release and request, block rightsizing, and transparency into the metrics is exactly what we needed. This is the future of OR capacity management.”

Dio Sumagaysay

Associate Chief Nursing Officer
Perioperative Services & Multispecialty Procedure Units
Oregon Health & Science University

“Exchange has made the surgeons happy, and we’re getting patients in faster, so it has increased surgeon satisfaction, increased patient satisfaction, and has made the whole scheduling process outside of normal block time smoother. It has fixed so many problems and streamlined our systems so much.”

James Caldwell, M.D.

Medical Director of Surgical Services
Parkview Medical Center

“It will allow for very immediate – almost ‘live’ – access to usage data related to my block time in the OR and will let me see if I am effective in using the allotted time.”

Jens Peter Witt, M.D.

Associate Professor,
Neurosurgery-Spine, University of Colorado School of Medicine
Neurosurgery, University of Colorado Hospital

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