Increase ROI Through AI: Unlocking Scarce Capacity

The foundational math of capacity management, matching supply with demand, is broken. Existing tools and processes need to be fundamentally revamped for health systems to overcome waves of COVID-19 and similar shocks in the future, to maximize use of their assets, creating value for patients and themselves. The key is deploying proven and scalable AI-driven, […]

How SSM Health Used AI to Navigate Operational Shockwaves with Agility and Achieve an 18% Increase in Patient Volumes

The St. Louis-headquartered SSM Health faced several challenges in its six infusion sites, including unpredictable patient volumes caused by waves of COVID-19 and with major construction that constrained daily operations. The infusion centers, part of SSM Health Cancer Center, also struggled with extremely busy morning rushes followed by slow afternoons that left chairs unused and […]

An AI Leader at Novant Health Discusses Embracing the New Frontier in Healthcare

AI is the new frontier in healthcare. To succeed in a data-filled world, healthcare leaders must embrace AI-based solutions rather than relying on manual processes or restricted by the mediocrity of current technologies. AI’s ability to wade through large data sets is leading to quicker discoveries, reduced clinical errors, and improved provider and patient experience. […]

Digital Transformation at Baptist Health Jacksonville: Best Practices in Scaling Disruptive Tech, for a 45% Increase in Use of OR Robotic Minutes

AI alone is not a strategy – it’s a means to enable one. To achieve true transformation, health systems and hospitals must marry advanced digital technology and automation with strategic organizational goals, powered by the right people and proven processes. Long term success also depends on building a culture that supports innovation through a commitment […]

The Time to Transform Healthcare with AI is Now

The healthcare industry faces a host of oncoming pressures, including increasing demands for care, rising costs, and shortages of clinicians and staff. By 2050, 25% of North America and Europe will be over 65, and those populations will need complex care. Managing this demand is expensive and requires a shift in focus from episodic to […]

How Vanderbilt-Ingram Cancer Center Slashed Patient Wait Times by 30%

Vanderbilt-Ingram Cancer Center (VICC) had the desire to expand patient capacity in its infusion centers, but seemingly lacked the resources to do so. VICC experienced common operational pain points such as consistently high infusion patient wait times, up to two hours and often longer, especially at the midday peak between 10:00 AM-2:00 PM each day. […]

Breaking Through Healthcare’s Operational Barriers via Internal & External Partnerships

Reducing workflow friction in healthcare has become a vital part of the delivery of value based care. Coordinated patient throughput is vital to efficient management of the hospital and quality care delivery. Inpatient bed capacity and elective surgical case backlogs took center stage during the pandemic, but for many who work in hospital operations, optimization […]

How Baptist Health Jacksonville and OHSU Used Innovative Approaches to Address Staffing Challenges in Operating Rooms, Resulting in 11% Increase in PTU at Baptist and Adding 25 More Cases/Month in Prime Time in Main ORs at OHSU

While simultaneously undergoing fluctuations in surgical case volume due to influxes of inpatient admissions during the COVID-19 pandemic, perioperative departments also experienced critical staffing shortages. These shortages were exacerbated by quarantined staff, leading to depletion of both employees and contractors, which in turn increased costs in efforts to supplement with additional travel staff or investment […]

Chapter 1: The Looming Challenge

If you work in the healthcare industry, or even if you’re just an interested observer, you don’t need a book to tell you that the financial pressure is on as never before. A perfect storm of circumstances is swirling together, one that will make survivability, not to mention profitability, a greater challenge for healthcare companies than we’ve seen in the modern era.

As with banks, retailers, and airlines, which had to rapidly enhance their brick-and-mortar footprints with robust online business models—it is the early movers eager to gain new efficiencies that will thrive and gain market share. The slow-to-move and the inefficient will end up being consolidated into larger health systems seeking to expand their geographical footprints.

The pressures on healthcare

Let’s look at just a few of the looming challenges healthcare must meet head-on.

An aging population

By the year 2030, the number of adults sixty-five years of age or older will exceed the number of children eighteen years or younger in the United States. We are living longer than our parents did. Positive news for sure, but problematic for several reasons.

The older we get, the more medical help we need. Older people have more chronic diseases. By 2025, nearly 50 percent of the population will suffer from one or more chronic diseases that will require ongoing medical intervention. This combination of an aging population and an increase in chronic diseases will create a ballooning demand for healthcare services.