Continuous Improvement at Hartford Healthcare’s Infusion Centers: Making the Data Work for You

Speakers

A woman with long brown hair and a beige sweater smiles at the camera against a plain light background, reflecting the warmth and professionalism often found in infusion center operations.
Amanda DiBenedetto, RN, MSN
Clinical Operations Manager, Hartford HealthCare Cancer Institute
A woman with long, light brown hair smiles at the camera indoors, wearing a black top and a Hartford HealthCare employee badge, showcasing her role in infusion center operations.
Stacey Barber, BSN, RN, OCN
Integration Manager, Hartford HealthCare Cancer Institute

Summary

Hartford Healthcare’s infusion centers have undergone a transformative journey, revolutionizing their operations through advanced preparation strategies and data analytics tools like iQueue. By optimizing chair utilization, strategically allocating nursing resources, managing patient acuity, and balancing nurse workloads, managers have significantly reduced bottlenecks and waste. Advance Preparation methodologies, supported by data-driven decision-making and iQueue for Infusion Centers’ tools, have empowered managers to enhance efficiency and ensure a seamless, patient-centric workflow. These practices offer valuable insights, emphasizing the pivotal role of data and innovative tools in shaping the future of healthcare operations, ultimately enhancing patient care and operational excellence in infusion centers.

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