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Transform Webinar

Continuous Improvement at Hartford Healthcare’s Infusion Centers: Making the Data Work for You

Speakers

Amanda DiBenedetto_Hartford HealthCare Cancer Institute
Amanda DiBenedetto, RN, MSN
Clinical Operations Manager, Hartford HealthCare Cancer Institute
Stacey Barber_Hartford HealthCare Cancer Institute
Stacey Barber, BSN, RN, OCN
Integration Manager, Hartford HealthCare Cancer Institute

Summary

Hartford Healthcare’s infusion centers have undergone a transformative journey, revolutionizing their operations through advanced preparation strategies and data analytics tools like iQueue. By optimizing chair utilization, strategically allocating nursing resources, managing patient acuity, and balancing nurse workloads, managers have significantly reduced bottlenecks and waste. Advance Preparation methodologies, supported by data-driven decision-making and iQueue for Infusion Centers’ tools, have empowered managers to enhance efficiency and ensure a seamless, patient-centric workflow. These practices offer valuable insights, emphasizing the pivotal role of data and innovative tools in shaping the future of healthcare operations, ultimately enhancing patient care and operational excellence in infusion centers.

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Chapter 1: The Looming Challenge

If you work in the healthcare industry, or even if you’re just an interested observer, you don’t need a book to tell you that the financial pressure is on as never before. A perfect storm of circumstances is swirling together, one that will make survivability, not to mention profitability, a greater challenge for healthcare companies than we’ve seen in the modern era.

As with banks, retailers, and airlines, which had to rapidly enhance their brick-and-mortar footprints with robust online business models—it is the early movers eager to gain new efficiencies that will thrive and gain market share. The slow-to-move and the inefficient will end up being consolidated into larger health systems seeking to expand their geographical footprints.

The pressures on healthcare

Let’s look at just a few of the looming challenges healthcare must meet head-on.

An aging population

By the year 2030, the number of adults sixty-five years of age or older will exceed the number of children eighteen years or younger in the United States. We are living longer than our parents did. Positive news for sure, but problematic for several reasons.

The older we get, the more medical help we need. Older people have more chronic diseases. By 2025, nearly 50 percent of the population will suffer from one or more chronic diseases that will require ongoing medical intervention. This combination of an aging population and an increase in chronic diseases will create a ballooning demand for healthcare services.

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