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Empowering Change through Data-Driven Metrics: Improving Nurse Satisfaction at Monroe Carell Jr. Children's Hospital Infusion Center at Vanderbilt

Speakers

Frost_Ashley
Ashley Frost, MSN, RN, CPN
Manager Pediatric Hematology/Oncology & Outpatient Infusion, Children’s Hospital Outpatient Center, Monroe Carell Jr Children’s Hospital at Vanderbilt

Summary

Monroe Carell Jr. Children’s Hospital at Vanderbilt employed data-driven metrics to drive operational changes in their pediatric infusion center, addressing the unique challenges of level-loading schedules and patient distribution. Their early adoption of iQueue for Infusion Centers’ Patient Assignment tool led to a 100% increase in nurse satisfaction regarding equitable workloads and a 300% increase in satisfaction with the pacing of patient distribution. Data-driven decision-making empowered effective change management, significantly improving nurse satisfaction in this specialized pediatric environment.

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Chapter 1: The Looming Challenge

If you work in the healthcare industry, or even if you’re just an interested observer, you don’t need a book to tell you that the financial pressure is on as never before. A perfect storm of circumstances is swirling together, one that will make survivability, not to mention profitability, a greater challenge for healthcare companies than we’ve seen in the modern era.

As with banks, retailers, and airlines, which had to rapidly enhance their brick-and-mortar footprints with robust online business models—it is the early movers eager to gain new efficiencies that will thrive and gain market share. The slow-to-move and the inefficient will end up being consolidated into larger health systems seeking to expand their geographical footprints.

The pressures on healthcare

Let’s look at just a few of the looming challenges healthcare must meet head-on.

An aging population

By the year 2030, the number of adults sixty-five years of age or older will exceed the number of children eighteen years or younger in the United States. We are living longer than our parents did. Positive news for sure, but problematic for several reasons.

The older we get, the more medical help we need. Older people have more chronic diseases. By 2025, nearly 50 percent of the population will suffer from one or more chronic diseases that will require ongoing medical intervention. This combination of an aging population and an increase in chronic diseases will create a ballooning demand for healthcare services.

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