Enhancing Operational Efficiency with iQueue's Patient Assignment and Staffing Integration at UCSF Health

Speakers

marisa.quinn
Marisa Quinn, DNP, MBA, RN, NEA-BC
Director of Nursing, Infusion Services and Cancer Support Programs, UCSF Health

Summary

In this session, University of California, San Francisco Health (UCSF) will share their experience in leveraging iQueue’s innovative solutions to optimize patient flow and staff productivity. By adopting iQueue’s Patient Assignment tool, UCSF achieved a 9% improvement in workload balance since go-live, along with an 8% increase in staff productivity.

Additionally, with the implementation of these solutions, 75% of nurses at UCSF now feel that the pace at which patients are assigned to them is reasonable. UCSF has also partnered with LeanTaaS to implement staffing integration, enabling seamless data exchange between iQueue and the electronic health record (EHR) system as well as their workforce management system. This integration streamlines the management of data and scheduling processes, providing a centralized platform for efficient operations. Attendees will gain insights into how these cutting-edge solutions have transformed UCSF’s healthcare delivery, enhancing patient experience, staff satisfaction, and operational excellence.

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