Aligning Staff Schedules with Patient Demand: How Hartford HealthCare is Using iQueue’s Workforce Optimization Tools to Improve Infusion Staffing

Speakers

Amanda DiBenedetto_Hartford HealthCare Cancer Institute
Amanda Carbray
Clinic Operations Manager, Hartford HealthCare
Betsy Hlavac Hartford HealthCare
Betsy Hlavac
Clinical Operations Manager, Ambulatory Infusion & Medical Oncology, Hartford HealthCare

Summary

At Hartford HealthCare, nurse leaders are laying the groundwork for smarter, more sustainable infusion staffing. With increasing patient volumes and ongoing staffing challenges, the need to better align nurse schedules with actual demand has never been more critical.

In this session, Clinic Operations Managers, Amanda Carbray and Betsy Hlavac, will share how their infusion centers are leveraging iQueue’s Workforce Optimization—a data-backed solution that recommends shift patterns based on historical patient flow. Attendees will learn how Hartford is:

  • Adopting optimized nursing shifts across sites
  • Supporting nurse leaders and frontline staff
  • Driving operational efficiency and enhancing the nurse experience

This session offers a transparent look at rethinking staffing models, from building consensus to designing a more predictable and balanced scheduling approach.

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Chapter 1: The Looming Challenge

If you work in the healthcare industry, or even if you’re just an interested observer, you don’t need a book to tell you that the financial pressure is on as never before. A perfect storm of circumstances is swirling together, one that will make survivability, not to mention profitability, a greater challenge for healthcare companies than we’ve seen in the modern era.

As with banks, retailers, and airlines, which had to rapidly enhance their brick-and-mortar footprints with robust online business models—it is the early movers eager to gain new efficiencies that will thrive and gain market share. The slow-to-move and the inefficient will end up being consolidated into larger health systems seeking to expand their geographical footprints.

The pressures on healthcare

Let’s look at just a few of the looming challenges healthcare must meet head-on.

An aging population

By the year 2030, the number of adults sixty-five years of age or older will exceed the number of children eighteen years or younger in the United States. We are living longer than our parents did. Positive news for sure, but problematic for several reasons.

The older we get, the more medical help we need. Older people have more chronic diseases. By 2025, nearly 50 percent of the population will suffer from one or more chronic diseases that will require ongoing medical intervention. This combination of an aging population and an increase in chronic diseases will create a ballooning demand for healthcare services.